Customer Experience Associate
Hours: 8:00-16:00, Monday-Friday
& every other Saturday (working from Home)
Location: On-site (Outskirts of Chelmsford) - Drivers Licence and Access to own vehicle is essential to get to remote location.
We're looking for a detail‑oriented, computer‑literate customer champion who loves solving problems, understands the importance of data accuracy, and responds promptly with empathy and clarity.
If you thrive in a fast-paced environment and enjoy guiding customers to the right product or resolution, we'd love to hear from you.
What you'll do
Prioritise & respond to customer inquiries across email, chat, instant messaging, and phone-with timely, professional, and personable communication.
Own the customer record: maintain clean, accurate data while safeguarding confidentiality in line with GDPR requirements.
Check orders & investigate issues: verify order details, track progress, and keep customers informed.
Recommend products: tailor suggestions to customer needs, adding value and building loyalty.
Resolve complaints: diagnose, de‑escalate, and resolve with fairness-delivering outcomes that exceed expectations while following company policies.We're looking for
Detail‑oriented mindset with strong accuracy in data entry and record‑keeping.
Computer‑literate, confident with Microsoft 365 (especially Excel, Outlook/Teams, and CRM systems).
Excellent written & verbal communication-clear, friendly, and customer‑centric.
Service excellence under time pressure: you prioritise well and respond quickly.
Understanding of GDPR and commitment to confidentiality and compliance.
Team player who's proactive, organised, and dependable.
Hours and Benefits:
8-4pm Monday-Friday, plus every other Saturday (working from home)
£12.30 per hour
Weekly pay
Free Car Parking
Team socials and activities
Casual Dress
Why work for Adecco?
Candidate of the month incentives
Boost rewards - discount vouchers and collect points to spend!
Support programmes
Eye Care vouchers
Competitive pension schemeAdecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website