Job Description ROLE PURPOSE This role is to deliver all on-road operations to keep the network safe. As the On-Road Operations Manager you will be responsible to: Lead a multidisciplinary team, fostering a collaborative and high-performance culture. Respond to incidents on the network Meet contractual incident response times 24/7 through management of ISU & ERT resources Deliver maintenance activity when not responding to incidents (MRT) Deliver daily ISU patrols Capture accurate asset and network data Deliver winter service on network Identify and realise opportunities for cost and schedule savings through improved planning processes and technology integration. Ensure alignment of operational activities with CPS strategy and objectives DIMENSIONS Financial: Responsibility for control and delivery of budget for ISU, ERT teams, CAT 1 repairs & winter service. Approx £15m budgetary responsibility. Organisational: Leading team of c150 front line operatives across five operational depots around the M25, including development, engagement, and performance of team. Safety : Relentlessly drive zero harm culture across operational team, leading by example, and ensuring continuously improvement culture. INTERFACES INTERNAL: CPS Interim Service Delivery Director, asset, performance & delivery teams. CPS SLT and Enabling functions EXTERNAL: Allocated responsibility for relationships with leaders in Connect Plus (CP), National Highways (NH) and Parent Company & JV Partner Board members. Local authority, wider contractors, and union officials ACCOUNTABILITIES Lead a multidisciplinary team, fostering a collaborative and high-performance culture. Performance of ISUs Leading our team of Incident Support Units (ISUs) operate 24/7 across the network carrying out safety patrols, responding to incidents and making-safe critical defects. CPS operates to contractual obligations on timescales to attend incidents and mitigate hazards, which are reported on to the client, and carry penalities (including financial). Performance of ERTs Our team of Emergency Response Teams (ERTs) operate 24/7 across the network ready to respond to larger scale incidents, often those that are more complex and/or protracted in nature. These teams are highly trained and can complete full Chapter 8 Traffic Management closures, and barrier repairs. Winter Service Managing all aspects of CPS’ winter service obligations, including ensuring resources of labour, plant and materials are available and optimisied. The service is run across 27 pre-defined routes, and a daily intervention decision is made based on weather intelligence. Responsibility includes client liaison and reporting, as well as budgetary accountability. Promote a culture of health, safety, and wellbeing within the team. Encourage professional development and continuous learning to enhance team capabilities. Ensure alignment of operational activities with CPS strategy and objectives. Build and maintain strong collaborative relationships with stakeholders, including Connect Plus Framework Contractors, third parties, major project teams, and National Highways. Communicate operational performance and strategic initiatives to senior stakeholders, National Highways, and external partners. Drive continuous improvement to enhance operational efficiency and effectiveness. Produce high-quality monthly management reports on operational performance, presenting findings to internal and external stakeholders. Participate in regular Health, safety, and wellbeing site visits