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Location: Hoar Cross Hall, Staffordshire
About Us:
Nestled in the heart of Staffordshire, Hoar Cross Hall combines the grandeur of a stately home with the luxury of a world-class spa resort. We offer an exceptional guest experience, with elegant dining venues, expansive gardens, and a state-of-the-art spa. At Hoar Cross Hall, we are dedicated to providing outstanding service and creating unforgettable memories for our guests.
Our mission is to treat every guest like family, ensuring their time at the Hall and Spa is not only memorable but truly special. We are looking for passionate and positive individuals to join our team. We will equip you with the skills you need, nurture your growth, and help you achieve your career goals within the hospitality industry.
The Role:
Do you have a passion for delivering exceptional service and working with exquisite food? At Hoar Cross Hall, we are looking for an enthusiastic Breakfast Food & Beverage Assistant to join our dynamic team.
As a key member of our Food and Beverage team, you will be responsible for delivering an outstanding guest experience during breakfast service in our award-winning Ballroom. You’ll be a natural communicator, with a keen eye for detail and a drive to maintain our high service standards. Working as part of a vibrant, energetic team, you’ll help ensure every guest’s breakfast experience is exceptional.
This is a fantastic opportunity to establish a fulfilling career within an award-winning resort and grow within the hospitality industry.
Why Join Us?
* Work in a stunning, historic estate with a commitment to excellence in hospitality.
* Competitive rate of pay and the opportunity to grow with us.
* Complimentary access to leisure and spa facilities to enhance your wellbeing.
* Free daily lunch from our staff canteen to keep you energized.
* Complimentary spa day on your work anniversary to celebrate your contribution.
* Employee Benefits Program, offering various discounts and perks.
* Free parking on-site for your convenience.
* Discounts on overnight stays and spa days, giving you the chance to enjoy the Hall.
* 30% discount on food and drink across our venues.
* Excellent induction and training programme to support your development.
* Opportunities for professional development and career progression.
Key Responsibilities:
* Provide efficient, courteous, and professional service during breakfast, ensuring a seamless experience for all guests.
* Assist in delivering high-quality food and beverage service across all hotel and spa areas, focusing primarily on the Ballroom during breakfast service.
* Set up and clear tables, maintaining cleanliness and organisation in the dining areas.
* Run a section in the Ballroom, and assist in additional dining areas during Breakfast, Afternoon Tea, Lunch, and Dinner services.
* Prepare for events or functions by following Banquet Event Orders (BEOs), ensuring all setup procedures are followed with precision.
* Ensure proper compliance with health and safety standards, dress codes, and service procedures at all times.
* Address and resolve guest complaints promptly or escalate as needed, ensuring guest satisfaction.
* Undertake training sessions to refresh and expand your skill set as required.
Key Responsibilities:
* Provide efficient, courteous, and professional service during breakfast, ensuring a seamless experience for all guests.
* Assist in delivering high-quality food and beverage service across all hotel and spa areas, focusing primarily on the Ballroom during breakfast service.
* Set up and clear tables, maintaining cleanliness and organisation in the dining areas.
* Run a section in the Ballroom, and assist in additional dining areas during Breakfast, Afternoon Tea, Lunch, and Dinner services.
* Prepare for events or functions by following Banquet Event Orders (BEOs), ensuring all setup procedures are followed with precision.
* Ensure proper compliance with health and safety standards, dress codes, and service procedures at all times.
* Address and resolve guest complaints promptly or escalate as needed, ensuring guest satisfaction.
* Undertake training sessions to refresh and expand your skill set as required.
Personal Specification:
Essentials
* Strong communication and interpersonal skills to interact effectively with guests and colleagues.
* Ability to work in a fast-paced environment, handling multiple tasks efficiently.
* A genuine passion for food, service, and creating memorable guest experiences .
* Flexibility to work early morning shifts, including weekends and holidays.
* A team player with a positive attitude who contributes to a vibrant and collaborative work environment.
Desirables
* Previous experience in a food and beverage or hospitality roles is a plus but not essential.
* Experience handling large volume covers is beneficial.
* Food safety training is an advantage.
Shift Pattern:
* Breakfast shift pattern: Flexible hours, with the earliest start at 6am and the latest finish at 6pm.
* Part-time and full-time opportunities available (1 full time, 40 hours per week role; and 2 part time 20-25 hours per week)
* Full flexibility is key, as you may be required to work as necessaryto meet the team and business requirements.
Join Our Family:
At Hoar Cross Hall, we believe in fostering a family-like atmosphere where every team member is valued. People say you can’t choose your family, but here, we choose YOU to be part of ours.
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