Overview
Business & Finance
Responsibilities
* Support performance against KPIs (sales, profit, customer satisfaction)
* Use reports to drive action plans
* Help manage stock, labour costs, and rotas
* Understand and influence monthly P&L
* People & Operations: Lead and motivate a diverse team
* Deliver exceptional shift operations
* Coach and develop team members and shift managers
* Be hands-on during peak times
* Customer Service: Ensure great guest experiences, every time
* Handle complaints with care and professionalism
* Drive a customer-first mindset across the team
* Food Quality & Safety: Maintain food hygiene and safety standards
* Keep the restaurant clean, safe, and inspection-ready
* Training & Development: Champion regular 1-2-1s and coaching sessions
* Lead from the front on training and values
Qualifications
* 2+ years in management or fast-paced hospitality/retail
* Flexible availability (shifts, evenings, weekends)
* Strong communication and leadership skills
* Passion for developing others
* High level of integrity and commitment
* Alignment with McDonald's values: Serve, Inclusion, Integrity, Community, Family
Salary & Benefits
* Salary: £32,000 - £39,200 total earning potential
* Up to 6 weeks' paid holiday
* Apprenticeship pathways (Level 2 to Level 6, including Chartered Manager Degree Apprenticeship)
* Meal allowance + employee discounts
* Pension scheme
* Fast-track career progression
* Opportunity to lead and shape a team
Progression
* Typical progression: Second Assistant Manager → First Assistant Manager → Business Manager
* Progression between roles is based on performance, typically every 12-18 months
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