Position: Deputy Manager - Homecare
Reporting to: Registered Manager
Location: Cheltenham
Salary: Up to 28K Bonus
Benefits: Pension, Company Mobile, Laptop, Birthday Off, Exclusive discount scheme
About Us:
Retain Healthcare is a dynamic homecare provider with a great reputation dedicated to offering exceptional support to individuals within their homes. We pride ourselves on our excellent reputation and are now seeking a motivated and forward-thinking Deputy Manager to join our team and contribute to our continued growth and success.
Role Overview:
As a Deputy Manager, you will work closely with the Registered Manager to ensure the smooth and effective operation of our branch. Your role will involve building strong relationships with local authorities, social care teams, and health community teams. You will be pivotal in maintaining our high standards of care, seeking new business opportunities, and ensuring that our team adheres to both company policies and national guidelines.
Key Responsibilities:
1. Branch Development: Drive the growth and development of our homecare services, ensuring the branch meets its weekly KPIs, including staff recruitment, new care packages, and expanding our private customer base.
2. Team Leadership: Supervise and mentor the coordinating team, ensuring the creation of efficient rotas and the delivery of consistent, high-quality care.
3. Recruitment & Compliance: Oversee the recruitment process, ensuring all new staff are hired following safer recruitment guidelines. Maintain an up-to-date training matrix, ensuring all staff meet compliance and training requirements.
4. Staff Management: Conduct staff supervisions and annual appraisals, address performance issues, manage absence and sickness, and ensure effective staff retention through recognition and support.
5. Quality Assurance: Monitor and report any safeguarding concerns, conduct internal audits, and ensure all documentation is accurate, legible, and compliant with GDPR and CQC standards.
6. Customer Focus: Ensure a person-centered, outcome-focused approach in all care plans and risk assessments, delivering outstanding service that meets the individual needs of our customers.
7. Business Development: Network and build a strong profile within the community, cross-sell other parts of the business, and contribute to the annual quality report and business development plan.
Competencies:
The ideal candidate will demonstrate:
8. NVQ level 3 in Health and Social Care and driving licence required
9. Strong leadership and communication skills
10. Ability to work independently while adhering to company policies
11. A deep understanding of customer needs and regulatory standards
12. Forward-thinking, self-motivated, and organised approach
13. Excellent interpersonal skills and a commitment to quality
14. Ability to handle complaints and resolve conflicts effectively
15. A thorough understanding of CQC KLOEs, the Care Act, and Health and Safety regulations
Why Join Us?
16. Competitive Salary & Bonus: Recognising and rewarding your contributions.
17. Career Development: Opportunities for personal growth through training and reflective practice.
18. Supportive Environment: A team that values your input and encourages innovation.
19. Extra Perks: Enjoy your birthday off, a company mobile, and a laptop to support your work.
20. Access to our Pool Car: Useful if your car is off the road
21. Free Parking: All sites offer free parking
Ready to Make a Difference? If you are passionate about providing exceptional care and are ready to take on a leadership role, we’d love to hear from you! Apply now to join our team and help us continue to deliver outstanding homecare services.