Are you looking for a career with an employer who values their team? One who has a supportive network of colleagues? A company that's on an incredible journey? One that's been named Leasing Company of the Year, and awarded 'Large Business of the Year' at the Yorkshire Post's Excellence in Business Awards? Then you're in the right place!
Based at our fantastic Headquarters at Kirstall Forge, Leeds, this is a diverse role with a customer service edge and the opportunity to build relationships across a range of internal and external contacts. The role is crucial in tracking the repairs & services we manage for our broad client base to SLAs and the accurate reporting of this to the wider business.
We're offering a competitive salary package of £24,211, along with a range of fantastic perks. From private healthcare post probation to a £1,400 annual bonus, and free car parking, we've got you covered. Join our supportive, positive, and values-driven team and thrive in a modern working environment with a great company culture!
To excel in this role, you'll need to be a self-starter who can thrive under pressure, work well in a team, and deliver first-class service. Strong communication skills, attention to detail, IT proficiency, and excellent organization are all essential. Don't miss out on this amazing opportunity to grow and succeed with us! Apply now and let's build a bright future together.
Responsibilities:
* Liaising with repair agents on various maintenance issues and updating our systems with detailed and accurate information.
* Drive seamless operations by ensuring the accurate and timely entry of job information and keeping customers informed every step of the way.
* Ensure customer satisfaction by tracking the resolution of breakdowns or emergency defects, keeping customers informed throughout. Handle and resolve customer, supplier, or internal issues efficiently, escalating where needed to achieve swift resolutions.
* Uphold service contract obligations and operational requirements, reacting swiftly and appropriately to meet customer needs.
* Keeping accurate paper and electronic records, accurately capturing information from emails or calls and updating job notes.
Benefits:
* Salary up to £24,211
* Company Bonus on top of salary
* Agile working / Hybrid working after successful probation period.
* 24 days holiday, which increases with length of employment
* Your birthday off!
* A great pension contribution by Zenith (6.25%)
* Private Medical Insurance as standard
* Life Cover
* Access to our own Zenith GP – on site and virtual for self and immediate family
* Massages on site
* Zenith AA breakdown cover
* Excellent referral scheme if you recommend a friend to us
* Sports and Social club - Company/Team activities
* Casual dress in the office
* Equality, Diversity & Inclusion networks
* Perks at Work – save money on everyday essentials with access to shopping discounts
Flexible Benefits include:
* Buy / Sell Holidays
* Critical Illness cover
* Dental Cover
* Cash Plan
* Cycle to Work Scheme
* Tech scheme
* Season ticket loans
So, if you want to be part of a great team, in a busy, profitable, growing company, then what are you waiting for? We can't wait to hear from you!
We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
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