Overview
Exchange your job for a new career with limitless destinations at Travelex. Travelex attributes its success and growth to its hard-working people. If you identify yourself as someone who truly cares about providing exemplary service, loves to travel and enjoys sharing your knowledge and experience with others, we want you as our next Travel Service Partner (RSA). As an integral part of the Tesco Team, you will be placed at the heart of a bustling Retail environment, supporting our retail customers with their Foreign Exchange options and ensuring that their travel experience starts off in the best way possible.
Responsibilities
* Nurture and form relationships with customers to gain a better understanding of their travel needs.
* Establish yourself as a travel money ambassador and trusted advisor, providing support and advice on Travelex products and services.
* Engage with customers to process all foreign exchange transactions accurately and efficiently.
* Deliver on key performance goals that are procedural, operational and customer-focused.
* Utilise your keen eye for detail to process daily online FX requests and deliveries.
* Implement best practice legal and regulatory standards and adhere to Travelex compliance procedures.
* Demonstrate strong communication and listening skills to understand customer needs and build relationships.
* Show drive and vision to succeed, care about the impact you have, and strive to make a positive difference in how people feel.
Benefits and Rewards
* 25 days holiday (pro-rata). Bank holidays and the opportunity to gain more days the longer you are part of Travelex, with the option to sell days.
* Opportunity to earn a monthly bonus on top of base salary for hitting targets.
* Pension with a great Pension Provider – Scottish Widows.
* A wide range of insurances including Private Medical, Dental and Critical Illness. Discounted health checks and related services.
* Employee wellness programmes offering guidance on physical, mental and financial wellbeing.
* A wide range of employee discounts provided by Bravo Benefit.
* Flexible hours and shift patterns to suit different lifestyles, with opportunities for overtime.
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