Overview
Administrator / Sales Support Administration Assistant required for a busy office-based role supporting customer service, CRM systems, quotations, sales orders and general office administration. Location: Port Talbot, Wales. Employment type: Full-Time, Permanent. Working hours: Monday–Friday, 8:30am–5:00pm. Salary: £30,000 per annum + Benefits.
Responsibilities
* Provide essential office support across the sales function, handling customer enquiries, sales orders, quotations, appointment bookings and sales-related documentation.
* Use Xero, HubSpot CRM, Microsoft Excel, Word and email systems to maintain accurate records and support the external sales team.
* Respond to customer emails in a professional and timely manner; answer inbound calls and make outbound calls when required.
* Assist the external sales team with a range of administrative duties; book customer meetings and appointments.
* Raise customer quotations, sales orders and order acknowledgements using Xero; update and maintain customer records within HubSpot CRM.
* Generate reports and support the preparation of sales-related documentation; maintain accurate records and ensure customer information is up to date.
* Provide excellent communication and customer service at all times.
Candidate Requirements
* Previous experience in a sales administration or office administration role.
* Excellent organisational and time management skills.
* Strong communication skills with a professional telephone manner.
* Competent with Microsoft Excel, Word, email and general office systems.
* Ability to multitask and work efficiently in a busy office environment.
* Proactive attitude with the ability to work independently and use initiative.
* Strong attention to detail and accuracy; able to manage a busy workload and prioritise tasks in a fast-paced environment.
* Adaptable, approachable, dependable and a team player who is happy to get involved wherever needed.
Benefits
* Competitive salary based on experience
* Company pension scheme
* Bonus structure
* On-site parking
* Progression opportunities within the business
* Full training on internal systems and processes
* Supportive and friendly working environment
* Opportunity to become a key part of a growing business
* Office-based role within a close-knit team
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