Customer happiness executive

About Us You could be just the right applicant for this job Read all associated information and make sure to apply. Zest Car Rental is an award-winning holiday car hire specialist, known for putting customers first. As the only company in our sector to be a Which? Recommended Provider, we pride ourselves on delivering outstanding service every step of the way. The Role We re looking for a Customer Happiness Executive to help deliver brilliant experiences before, during, and after our customers trips. You ll handle bookings, solve problems, and make sure every customer feels supported and valued. What You ll Be Doing Supporting customers via phone, email & live chat Managing bookings, amendments & cancellations Solving queries and turning problems into positive experiences Building rapport and spotting opportunities to add value Going the extra mile to exceed expectations every time What We re Looking For Customer service experience (office/contact centre) Great communicator with a friendly, confident manner Calm under pressure, empathetic, and solutions-focused Positive attitude with a passion for helping people Good IT skills and attention to detail What You ll Get Competitive salary + discretionary bonus 33 days holiday (incl. bank holidays) Pension with enhanced contributions Retail discounts, gym membership & wellbeing support 24/7 GP service + Employee xlzlddp Assistance Programme Regular company events Hours 40 hours per week on a shift basis: Mon Fri 8am 7pm Sat & BH 8am 5pm Sun 10am 4pm If you love helping people and want to be part of a company that truly puts customers first, we d love to hear from you. Benefits: Company events Company pension Employee discount Free parking Health & wellbeing programme Store discount