Overview
Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.
Responsibilities
* Set trolleys and trays according to orders and standards
* Make sure all linen, cutlery, glasses and dishes are clean and well-presented prior to delivering to the guest
* Answering the telephone to take food & beverage orders, maximising revenue where possible and you will ensure the correct accompaniments are presented
* Ensure adherence to quality expectations and standards
* Anticipate our guest's needs and provide exceptional service to enhance their stay
* Monitor inventory levels and assist with ordering and stock control
* Handle guest orders, inquiries, and special requests with professionalism and courtesy
* The ability to multi-task and think on your feet
* Strong communication skills with both team members and guests
* Previous experience within the hospitality industry, preferably in a room service or F&B setting
* Excellent communication and interpersonal skills
* Strong attention to detail and ability to multitask in a fast-paced environment
* Flexibility to work various shifts, including evenings, weekends, and holidays
Benefits
* A monthly service charge - typically £2,400 annually
* 31 days holiday increasing to 33 days with length of service
* Access to earnings before payday (Wagestream)
* Free parking
* Complimentary meals when on duty
* Discounted modern and spacious live-in accommodation
* Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year.
* Team appreciation and wellbeing activities - Team member of the month awards, BBQs, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs
* Grantley Hall discounts - 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products
* Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector
* Discounted hotel stays with Pride of Britain hotels
* Complimentary bespoke uniform and annual shoe allowance
* Free sight tests for those eligible
* Onsite Team Gym with professional induction
* Refer a Friend Scheme where you can earn up to £1000
* 24/7 Employee Assistance Support line and online portal supporting "mind, money, move, munch"
* Grantley Academy to support your development
* Annual paid volunteering days
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