Overview
We are seeking a full-time Receptionist to join our Client Care Team. This front-of-house role involves welcoming clients and their pets, answering telephone calls, booking appointments, handling dispensed medication and payments, and performing daily administrative tasks. You will ensure the waiting area is fresh, clean and welcoming at all times and relay client queries to vets or nurses as needed.
Client care is paramount in this position with an emphasis on exceeding customer expectations throughout the client journey. This role is not part of our Clinical Staff Team and will not involve working directly with animals.
Responsibilities
* Greet clients and their pets and provide excellent customer service
* Answer phone calls and manage appointment bookings
* Dispense medications and process payments
* Perform daily administrative tasks and maintain a tidy reception area
* Relay client queries to vets or nurses and respond appropriately
Ideal Candidate / Qualifications
* Vibrant and enthusiastic with excellent communication and interpersonal skills
* Experience in a client-facing environment (at least 2 years)
* Computer literacy and strong telephone manner (may be tested at interview)
* Ability to communicate effectively in stressful or emotional situations
* Veterinary practice knowledge/experience desirable
* Caring, can-do attitude and compassionate approach to clients
About Us
Earlswood Veterinary is a leading, RCVS-accredited general and referral small animal veterinary hospital in Belfast. We aim to deliver the highest standard of care across the practice and throughout the client journey. You will join a vibrant team of receptionists.
Benefits & Salary
* Competitive salary: £12.21 per hour
* 6.6 weeks annual leave
* Additional annual leave for your birthday
* Enhanced family-friendly policies (maternity/paternity/adoption/shared parental and surrogacy pay)
* Cycle to work scheme
* Employee wellbeing initiatives
* Non-accidental injury support
* Learning and development via the IVC Evidensia Academy
* Pawsome Benefits (discounts and cashback at retailers)
* Pension scheme
* Discounted staff pet care
Role Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Health Care Provider
* Industries: Veterinary Services
Note: This description reflects the responsibilities and qualifications for the role without implying clinical duties.
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