Pouches.co.uk is a growing and forward-thinking flexible packaging manufacturer specialising in high-quality digital pouches & film, for a wide range of industries including food & drink, pet food, cosmetics, healthcare, and sports nutrition. Our packaging is used by many of the biggest brands on supermarket shelves, and by emerging breakthrough brands who sell their products on TikTok / Amazon.
The Role
Due to exceptional growth, we are looking for a driven Account Manager to join our commercial team and take ownership of a portfolio of existing customers. You’ll be responsible for building strong relationships, identifying growth opportunities, and ensuring projects move smoothly from concept to delivery.
This role suits someone who thrives in a fast‑paced manufacturing environment, understands the dynamics of supply chains, and enjoys working closely with customers to solve problems and create value.
Key Responsibilities
* Manage and grow a portfolio of existing accounts within the flexible packaging sector.
* Develop a deep understanding of customer needs, product specifications, and market trends.
* Prepare and deliver commercial proposals, pricing, and samples.
* Coordinate internally with production, planning, technical, and studio teams to ensure customers jobs run efficiently.
* Identify new business opportunities and support the wider sales strategy.
* Monitor account performance, forecast demand, and maintain accurate CRM records.
* Resolve issues proactively and maintain high levels of customer satisfaction.
About You
* Experience in account management, packaging preferred but not essential.
* Strong commercial awareness and confidence discussing pricing, margins, and forecasts.
* Excellent communication and relationship‑building skills.
* Highly organised, with the ability to manage multiple projects and deadlines.
* Comfortable working with technical product information and production processes.
* A proactive, solutions‑focused mindset with a passion for delivering great service.
What We Offer
* Competitive salary and bonus structure.
* Opportunities for professional development and career progression.
* A supportive team culture with a focus on innovation and continuous improvement.
* The chance to work with major brands and see behind the scenes of new product launches.
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