The closing date is 22nd Sep 2025
Anticipated Interview date(s) 30/09/2025
Job summary
To provide a complete administration service for private patients including outpatient and reception duties
To organise own workload and work closely with the Band 4 Medical PA
To work within the Trust values and core standards to maintain an excellent patient experience at all times.
The post holder will be required to work flexibly across the private patient services.
The post holder is required to maintain the Trust's values and core standards and to lead by example.
Main duties, tasks & skills required
Deal with day-to-day correspondence, initiating appropriate responses to provide patients, staff and other parties with required information in a friendly and professional manner.
Receive telephone calls, accepting messages on behalf of members of the specialty team, taking appropriate action where necessary.
Liaise with appropriate personnel in the team to gather and co-ordinate patient information so this is accessible in a timely manner.
Type all forms of clinical correspondence as dictated by clinical staff, by use of audio or copy typing. Produce copies for appropriate agencies, filing copies in correct sequence, ensuring follow-up arrangements are in place, listing outstanding investigations on the hospital database system.
Process urgent referrals and arrange appropriate outpatient appointments.
Participate in team and Trust meetings as requested.
About us
At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:
* Flexible working options to help you balance work and life
* NHS pension scheme for long-term financial security
* Generous annual leave allowance to recharge and relax
* A strong focus on career development to help you grow and achieve your potential
Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.
We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.
Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.
The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.
Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.
Job description
Please see attached Job Description & Person Specification for further details of duties and responsibilities.
Person specification
Qualifications
Essential
Good standard of general education
RSA/OCR III WP/Typing or equivalent
AMSPAR or British Medical Secretary Diploma (includes medical terminology) or equivalent knowledge
Desirable
ECDL or equivalent
Experience
Essential
Working knowledge of Microsoft office suite
Knowledge of medical terminology
Desirable
Previous Private Patient or NHS administration experience (2 years minimum)
Audio typing/word processing
Medical audio typing
Working knowledge of in house hospital systems
Knowledge of patient notes / retrieval and related tasks/medical records procedure
Knowledge of Department and Divisional Structure
Additional Criteria
Essential
Skills & Abilities
COMMUNICATION SKILLS
Evidence of a good standard of Literacy / English language skills
Good communication skills on the telephone, via email, face to face and in written correspondence
Profession and responsible approach at all times
PLANNING & ORGANISING SKILLS
Ability to multi task
Ability to organise own time
Ability to manage Consultant diary
Accurate and timely presentation of information
Ability to take steps to ensure the patient has a smooth pathway
PHYSICAL SKILLS
Advanced keyboard skills
Able to cope in a busy working environment
OTHER
Willingness to use technology to improve standards of care and support to our patients
Flexible approach to work
Demonstrate respect for confidentiality at all times
Proven experience of successfully working in team environment
Show initiative but also able to follow instruction as required
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
For help with your application, contact:
Sarah Porter
Pay scheme
Agenda for Change
Band
Band 3
Salary
£ to £ Yearly
Contract
Permanent
Working pattern
Part-Time
Reference number
184-OL-OR-3182
Job locations
Musgrove Park Hospital
Musgrove Road
Taunton
Somerset
TA1 5DA