3 months contract with local authority The role involves serving as the main point of contact between residents and the Council for cyclical and major works projects. Responsibilities include managing communication, responding to inquiries, handling information related to capital schemes, and leading the communication strategy for each assigned project. The position also involves designing and distributing communication materials, addressing resident correspondence, managing complaints, and building relationships with various stakeholders. Other duties include working with Tenant Management Organizations and Resident Associations, collaborating with contractor liaison officers, conducting customer satisfaction surveys, managing data input, and organizing resident meetings. Requirements Strong communication and interpersonal skills Ability to manage multiple projects and deadlines Knowledge of resident consultation processes Experience in handling complaints and resolving conflicts Familiarity with housing management and tenant organizations Proficiency in data management and report preparation Capability to chair meetings and provide accurate minutes Willingness to take legal action when necessary