Service Advisor
Role
We have a fantastic opportunity to join our Edinburgh Ford Store Service Department as a Service Advisor. As a Service Advisor you will be an integral part of the customer experience, acting as the first point of contact for all Service customer enquiries and face to face interactions. You will be the link between our customers and the workshop. If you have a passion for customer service, have a desire to deliver the highest quality of customer care and enjoy working in an environment where no two days are the same then this could be the role for you.
Responsibilities
Reporting to the Aftersales Manager, responsibilities will include:-
1. Welcoming customers to the Dealership and ensuring a smooth customer journey from start to finish.
2. The efficient handling of customer service calls, including; pricing information, relaying technical information, making customer appointments, and providing updates on vehicle repair completion times.
3. Understanding repair requirements and being able to explain these clearly to customers to empower the customer to make the best decision for them.
4. Delivering a worldclass customer experience to every customer and in-turn supporting our commitment to the Customer Viewpoint Programme and generating positive customer reviews through our social media channels.
What you’ll have:
5. Excellent organisational and communication skills
6. A strong focus on attention to detail
7. A passion for delivering excellent customer service
8. Service Advisor experience in an automotive role is desirable but not essential
Hours, Rewards and Benefits
9. Full time hours worked Monday to Friday with a rotational Saturday morning shift.
10. Fantastic rates of pay
11. Generous bonus scheme
12. Discounts on all our company products and services. This includes offers which are exclusively available to Peoples employees across our best range of vehicles. We also offer friends and family discounts
13. 30 days annual leave with the service department closing on bank holidays.
14. Instant access to the Peoples Refer a Friend programme. Not only do you get paid for recommending a friend to work for us, but we will pay you if you recommend new customers too
15. Instant access to Peoples Rewards with 1000s of online retail discounts available to every employee and no spending limits
16. Instant membership to our dedicated Employee Assistance Programme
At Peoples we don’t just look at your CV. We want to know who you are, what your values are and what your potential is. We are an inclusive employer and we want everyone to feel that they can be their genuine self in work. Everyone is welcome and inclusivity and respect are at the heart of our business.