Customer Success Engineer
Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.
Location: London (hybrid)
Duration: 12 months
Day rate: £270 inside ir35
We are looking for a highly technical Customer Success Engineer to join our SASE team, helping customers secure and optimize their cloud environments.
Key Responsibilities:
* Act as the primary technical contact, building strong customer relationships
* Drive adoption and integration of SASE and cloud security solutions
* Provide real-time technical support and strategic guidance
* Partner with CISOs, Security Architects, and DevOps teams on implementations
* Ensure customers achieve maximum ROI from security investments
* Proactively identify risks and develop mitigation plans
* Advocate for customer needs and influence product improvements
* Coach customers on cloud security governance and best practices
* Manage escalations and coordinate with engineering for timely resolution
Required Skills & Experience:
* Experience in technical support, consulting, pre/post-sales, or similar roles
* Strong understanding of networking and security concepts
* Experience with routing protocols (BGP, OSPF), VPNs, IPSEC, TCP/IP
* Knowledge of authentication protocols (SAML, SSO, LDAP, RADIUS)
* Familiarity with SASE architecture and cloud security (CASB, DLP)
* Experience with multi-vendor network environments
* Proficiency in Linux, with Python or Bash scripting skills xsngvjr
* Strong communication skills across technical and non-technical audiences
* Proven ability to manage customer expectations and escalations
* Ability to multitask in a fast-paced environment
Education:
* Bachelor's or Master's degree in Computer Science, Engineering, or related field
If this seems like a good fit for you, please apply or email your CV to
McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.