Main area Audiology Grade Band 3 Contract Fixed term: 12 months (to cover maternity initially but employee has indicated that they will not return to their role) Hours Full time - 22.5 hours per week Job ref 152-C168.25
Employer Dorset HealthCare University NHS Foundation Trust Employer type NHS Site Dorset Audiology Town Bournemouth Salary £14,962 - £15,958 p.a. Salary period Yearly Closing 04/09/2025 23:59
Audiology Clinic Support Administrator
Band 3
Job overview
We are seeking to recruit an administrator to work within our busy Audiology Department in Boscombe, Bournemouth. This post is for part-time .
The main function of the Audiology Service is to provide NHS hearing aid services throughout East Dorset and we are looking for someone with excellent organisational skills to join our friendly admin team.
The role includes dealing with a range of telephone queries, arranging appointments, working on reception, managing patient correspondence, data inputting and problem solving. In addition to dealing with patients, a key part of this role is to provide admin support to the clinical team to enable them to run their clinics effectively.
Applicants must have competent IT and administration skills and have the ability to manage a busy workload and to work calmly under pressure. Applicants must also be able to communicate clearly and sympathetically with hearing impaired people.
You will need to be highly organised with excellent communication skills and a strong commitment to delivering a customer focused service. This is a very busy department and you will be required to effectively manage multiple and diverse work streams.
This is a fixed term role and for those with current NHS service, the role will be offered on a secondment basis only. Please obtain permission to be released on a secondment before submitting an application
Main duties of the job
Applications from candidates that require current Skilled worker sponsorship to work in the UK are unfortunately ineligible to apply for this position.
The Audiology service functions to reduce disability due to deafness. This role provides an administrative function supporting the specialised needs of Audiology patients. This includes:
Initial triage of hearing aids and ear moulds requiring repair either whilst working on reception or speaking to patients on the phone or via email
Booking patient appointments to their need
Ensuring new hearing aids and ear moulds are assessed upon receipt on an individual patient basis to ensure accuracy of prescription to personal requirements.
To accurately input data relating to new referrals, patient appointments, clinic attendances, DNA’s and patient pathways to meet the 18 week referral pathway target
To ensure patients and all contacts to the service are dealt with in a friendly and professional manner and to help ensure that each patients experience is positive.
Employment in this post requires an Standard Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of. Applicants who subscribe to the DBS update service are able to present a valid DBS certificate instead of requiring a new check.
Working for our organisation
At Dorset HealthCare we’re on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We’re a dynamic, forward looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.
We do things differently here – it’s one of the reasons the CQC rated us ‘outstanding’ in 2019. It’s also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you’re looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.
Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.
Working with us you’ll be part of a strong team, challenge yourself, build a career, and teach us what we don’t know. And you’ll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.
Detailed job description and main responsibilities
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
Dorset HealthCare is in partnership with The Prince’s Trust to support people getting into work, as part of this partnership, we offer an employability service to support individuals between 16-30 years old with application writing, interview skills and other employment support. Please contact dhc.wideningparticipation@nhs.net to access the support.
Person specification
Educational Requirements / Qua
* NVQ Level 2 in Administration or Customer Service or equivalent
* GCSE Maths and English
Skills/Experience/Knowledge ba
* Experience of responding to telephone calls from patients
* Experience of working in an administration role
* Excellent communication skills, written and verbal, with ability to demonstrate fluency, clarity and effectiveness at all levels. This includes communicating with patients with severe to profound hearing loss
* Clear understanding of Data Protection and confidentiality
* Experience of working in a patient facing receptionist role
* Knowledge of Medical terminology
* Understanding of primary care referral pathways
* Understanding of the 18 week referral to treatment guidelines
* Experience within a call centre environment
* Experience of being the first line response to complaints
* Previous NHS experience
* Experience of working in an administration role within a Health Authority, Primary Care Trust or Hospital setting
Personal Qualities / Aptitudes
* Able to work calmly and methodically under pressure
* Ability to manage unpredictable workloads
* Ability to manage time and priorities
* Able to demonstrate initiative and work independently when necessary
* Ability to work proactively
* Ability to work and communicate professionally with a wide range of people
* Willingness to learn and develop in a challenging environment
* Initiative to undertake new projects
Skills
* Good working knowledge of Microsoft office packages - Excel/Word
* Analytical skills and ability to investigate a variety of issues
At Dorset HealthCare we want to offer all our staff the opportunity to work flexibly, putting health and wellbeing first, whilst continuing the delivery of excellent patient care. Flexible working looks different for everyone and we welcome applicants to discuss flexible working opportunities with the recruiting manager.
What working for us will provide:
* 27 days of annual leave, rising to 33 over ten years (for staff on Agenda for Change terms and conditions)
* Health and wellbeing services
* Flexible working options, including family-friendly hours
* Free training and one-to-one career coaching to reach your career goals
* Preceptorship programme for newly qualified nurses and AHPs
* Access to nine staff networks – have a voice and transform our Trust
* Relocation costs where applicable
* Salary sacrifice scheme opportunities – including childcare vouchers, car lease and cycle scheme, home technology equipment, and buying annual leave
* NHS discounts to save on your shopping, gym membership and more
Visit our careers website to learn more about our culture, staff stories, benefits, development programmes and opportunities.
What you need to do:
Before applying for this post, please do ensure that you have read the job description and person specification requirements. If you think you have everything we're looking for, then we'd love to hear from you, alternatively if you would like more information about the role please do not hesitate to contact us.
Regrettably, we are not able to offer sponsorship for all our job roles. If you attempt to apply for a role that we do not offer sponsorship for, you will receive notification of this at the time of starting your application and you will not be able to proceed. At this point, we wish to thank you for your interest in working for us and apologise we cannot take your application any further.
Please note that from January 2021, to work in the UK candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless you have permission to work via another route. Further guidance can be found on the gov.uk website. It is vital that you provide full and accurate details of your current immigration status on the application form. Overseas applicants applying for entry clearance into the UK must present a criminal record certificate from each country they have resided in continuously or cumulatively for 12 months or more in the past 10 years. Guidance can be found here Criminal records checks for overseas applicants - GOV.UK (www.gov.uk)
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Name Amanda Theobald Job title Operational Manager Email address amanda.theobald@nhs.net Telephone number 0300 303 8640 Additional information
Christina Beauchamp, Audiology Team Leader on 0300 303 8640
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