Job Description
About the Job
The Graduate Client Manager role is integral to the daily management of our client relationships. Responsible for delivering market measurement and insight to the world’s biggest drinks companies, the GCM ensures that all standard deliverables are met. Always aiming to uncover great insights that inform our clients’ decision making, the account GCM identifies the key brand and market trends through innovative & thorough interrogation and manipulation of CGA data sources. The role includes processing, manipulating & interrogating all CGA data sources to deliver best in class market intelligence, information & insight to our clients.
GCMs support the Client Manager & Snr Client Manager to build & maintain great client relationships by providing outstanding customer service & deliverables.
Your Responsibilities
Reporting & Database deliveries:
* Full responsibility for the accurate delivery of OPM data via Discover platform as well as via supplementary delivery vehicles where appropriate
* Proactively review client deliverables to ensure they remain relevant in delivery platforms, looking to enhance them where necessary through the Discover platform
Analysis & Presentation Creation
* Question & challenge client briefs to ensure complete clarity ahead of embarking on work aligning with CM and SCM
* Identify correct data sources and methodologies to accurately answer client briefs & questions
* Responsible for extracting all data required for analysis or briefs and constructing brief relevant & attractive presentations with guidance from CM & SCM
Client Management
* Responsible for delivering excellent customer service at all times while also confidently handling simple requests and queries from clients.
* First line client support for any reporting and responsible for building great relationships with assigned key contacts
* Able to communicate the features & benefits of all CGA services while working with CMs to train clients & advocate the use of Discover
* Proactive in sharing interesting trends or insights identified either in trade, in the press, or from wider CGA work with the client
* Proactively build understanding of client businesses through personal reading/research & team discussions.
People Management
* Responsible for owning weekly resourcing, communicating effectively and providing regular progress updates on all deliveries with CM & SCM.
* Support & upskill fellow account GCMs through knowledge shares.
Your Qualification:
* Educated to Bachelors or Higher Education level
* No previous experience necessary
* Knowledge of the hospitality industry or Passion for hospitality
* Communication
* Good with Data and numbers.
A little bit about you
* Deadline & quality driven with high personal standards - wow with every delivery
* Value people & the benefit of teamwork – care for the team & consider the needs of all
* Inquisitive & enjoy learning
* Show integrity & responsibility
* Positive & solution focussed
* Show initiative, innovation & a strong desire to improve
* Proud of what we do
What You Get:
* Private Medical Insurance
* Flexible working environment
* Learning & Development
* Great team culture
* Holiday Entitlement
* Refer a Friend Scheme
CGA – Global food & drink consultancy for hospitality
Do you have a passion for food and drink? Ever wonder what makes a brand successful? Or what drives consumer drinking habits when they go out to Pubs, bars & restaurants? Why do consumers choose the meals they do, what trends is the data showing and what’s coming up next – if you are interested and are hungry to know more CGA may be the place for your next role.
#LI Hybrid
Additional Information
Our Benefits
* Flexible working environment
* Volunteer time off
* LinkedIn Learning
* Employee-Assistance-Program (EAP)
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion