Sureserve – Heating Engineer – Hemel Hempstead, England, United Kingdom
About Us
Sureserve is a national provider of heating and hot water solutions, committed to sustainability, safety and customer service across the East of England and the Midlands. Our mission is to be the trusted partner of choice for the social housing sector, delivering affordable and compliant heating, energy savings and decarbonisation solutions.
Position Summary
The Heating Engineer will maintain and repair domestic heating and hot water systems, ensuring safety, efficiency and customer satisfaction across our client portfolio.
Key Responsibilities
* Carry out service and maintenance works on domestic properties across the region.
* Provide a high level of customer care and communicate updates and progress of work.
* Complete required paperwork electronically and manually.
* Adhere to Health and Safety requirements, including Risk Assessments, Safe Systems of Work and COSHH Records.
* Manage stock ordering and auditing procedures to ensure relevant parts are available.
Key Attributes & Requirements
* Gas qualifications essential – minimum CCN1, CENWAT, HTR1, CKR1.
* Availability for out‑of‑hours evening and weekend cover on a rota basis.
* A friendly and professional attitude to build strong relationships with clients and tenants.
* Completion of all appropriate criminal and reference checks prior to starting.
What We Offer
* Company vehicle and fuel card.
* Uniform and mobile device.
* Support for professional qualifications.
* Employee wellbeing programme, occupational health support, and telephone counselling for staff.
* Service level awarded annual leave.
* Enhanced maternity and paternity packages.
* Dental/Healthcare cash plan.
* Cycle to Work Scheme.
* Electric Vehicle Leasing Scheme.
* Gender and Equality Working Group.
* Sureserve Academy – platform for development, career progression.
* Employee Voice programme.
* Social activities for all teams.
* Sureserve Legends – celebrating employees who live our values.
Equal Opportunities
Sureserve is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. We offer reasonable adjustments throughout the recruitment process for those who require them.
Successful applicants will be subject to eligibility checks, including the right to work in the UK and DBS checks.
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