Details
Reference number
427019
Salary
£49,000 - £56,500
c£52,750 - £56,500 London; c£49,000 - £52,750 Durham, Lytham or Glasgow
A Civil Service Pension with an employer contribution of 28.97%
GBP
Job grade
Grade 7
NS&I Band 4
Contract type
Fixed term
Length of employment
23 Months
Business area
NS&I - Enterprise Service Management
Type of role
Other
Working pattern
Full-time
Number of jobs available
1
Contents
* Location
* About the job
* Benefits
* Things you need to know
* Apply and further information
Location
Durham, North East England, DH1 1SL : Lytham St Anne's, North West England, FY8 4TS : Glasgow, Scotland, G2 8JX : City of Westminster, London (region), SW1P 3BT
About the job
Job summary
As a member of the Service Change Team you will play a leading role in the management of Change to Services within NS&I. Ensuring that new/changes to Business & IT Services are implemented into live with minimal impact to customers/users.
You will manage raised Changes/Releases into production working with multiple stakeholders across Enterprise Service Management senior management, wider NS&I Business units and its Suppliers.
You will need to work flexibly to manage Changes/Releases. The role will work initially with the Transformation Programme to ensure that the transition releases (delivering a new multi-supplier model) are deployed into live with control and rigour. This will include Operationalisation of already defined processes and tooling for Change and Release.
Once in Future Operating Model (FOM) this role will continue to control any new/changed services (including project/programme level). These may be scheduled, or result from an Incident or urgent requirement, and require rigorous assessment following industry best practice. You will have strong analytical, communication and stakeholder management skills as well as an ability to prioritise and implement decisions quickly.
You will be expected to contribute to the development of best practice and driving Continual Improvement.
Job description
See attached role profile for further details.
Person specification
Essential experience
You'll have a demonstrable passion for change/release management of a service, with the following experience:
* Experience of leading as a change/release manager in a multi supplier outsourced model;
* managing changes to service and creating associated documentation/evidence.
* working in enterprise scale transition teams and adhering to industry best practice
* working in delivering service transition between contracts and managing third parties
* Ability to understand Business drivers and impact of Release/ Change over a complex multi - supplier IT estate
* Experience leading as an ITIL Change/Release Service Management and the establishment of processes.
* Being cognisant of multiple facets of the technical environment, for example tooling and reporting
Essential qualifications
* ITIL 3 or 4 Foundation – provides a broad understanding of the ESM framework and Change/Release role within.
Essential skills
You'll have a demonstrable passion for change/release management of a service, with the following skills:
* Effective influencing/communication and expectation setting with senior stakeholders both internal and external.
* Excellent relationship building
* Stakeholder management experience
* Customer-focused approach
* Effective and efficient workload management
* Excellent planning and organisational skills
* Applying a structured and methodical approach to problem solving.
* Skill Levels in line with those expected under Government Digital and Data (GDaD) Framework or a willingness to work towards these
Essential technical knowledge
* Understanding of Lean, Agile and DevOps principles within a Customer & Service-centric delivery model which suppliers in the ecosystem will utilise and forms alignment to NS&I maturity in its ESM environment.
* ServiceNow – this is NS&I's chosen ITSM Tooling so an understanding of the Release/Change modules or a willingness to upskill.
Behaviours
We'll assess you against these behaviours during the selection process:
* Communicating and Influencing
* Managing a Quality Service
* Seeing the Big Picture
We only ask for evidence of these behaviours on your application form:
* Communicating and Influencing
Benefits
Alongside your salary of £49,000, National Savings and Investments contributes £14,195 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
NS&I is one of the largest savings organisations in the UK with more than 24 million customers and over £240 billion invested. We are both a government department and an Executive Agency of the Chancellor of the Exchequer. Our origins can be traced back more than 150 years to 1861.
A small company with a big reach, we offer a range of benefits including flexible working, great opportunities for development and a generous pension scheme. We care for colleagues, respect one another, invest in our people and manage talent effectively.
Some benefits of working at NS&I include:
*
o Learning and development tailored to your role
* An environment with flexible hybrid working options
* 9 day fortnight scheme
* A culture encouraging inclusion and diversity
* A Civil Service pension with an average employer contribution of 97%
* Generous annual leave – starting at 25 days, increasing to 30 days
* Performance related variable pay bonus
* Enhanced maternity, paternity, adoption and shared parental leave
Things you need to know
Selection process details
This vacancy is using Success Profiles, and will assess your Behaviours and Experience.
To apply, please click the link on this advert and follow the steps to complete the application form.
In your application you will be asked to provide the following
* An outline of your career history and qualifications with your key responsibilities and achievements.
* A 500 word personal statement on the key essential experience
* Experience of leading as a change/release manager in a multi supplier outsourced model;
o managing changes to service and creating associated documentation/evidence.
o working in enterprise scale transition teams and adhering to industry best practice
o working in delivering service transition between contracts and managing third parties
o Ability to understand Business drivers and impact of Release/ Change over a complex multi - supplier IT estate
* Experience leading as an ITIL Change/Release Service Management and the establishment of processes.
* A 250 word statement for the selected behaviour at sift.
* Please use examples from your experience and knowledge to demonstrate how you meet them addressing the essential criteria in the Person Specification. We would recommend using the STAR method.We will assess applications on your personal statement and the Behaviour statement.
In the event we receive a large number of applicants, applications will be sifted first on the Personal Statement. Only those that meet the minimum acceptable score for this criteria will qualify for the full sift and be considered for interview.
If shortlisted, you will be invited to attend a 1 hour panel interview via video call.
As part of this interview you will be asked to make a 10 minute presentation aimed at demonstrating your experience.
Interviews will take place from the 9th & 10th October 2025
Note we are unable to accept CVs.
Use of Artificial Intelligence (AI) – Please Note:
Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
This role is subject to Baseline Personnel Security Standard and financial credit checks.
Reserve List
A reserve list may be held for a period of 12 months from which further appointments can be made.
Working for NS&I
NS&I is currently working in a hybrid way with colleagues expected to work at their chosen office location for 40% of their working month.
Any move to NS&I from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at
If you are applying for a role at the same NS&I band as you are currently and the advertised salary of the role is higher, if you are successful, any salary increase will be at the discretion of NS&I and will be reviewed as part of the next annual pay review, in accordance with the NS&I employee handbook.
Note to existing permanent employees at NS&I - Please be aware that if you are a permanent employee appointed to a fixed term role, our recruiting principles ensure you will retain your permanent status at the end of this contract. However, you are not guaranteed to return to your original role. At the conclusion of this fixed term period, you may be redeployed to another suitable role at NS&I, offered retraining or will be given priority mover status to find another role in the civil service.
NS&I employees on a fixed term contract moving to another fixed term role, will continue to be employed for a fixed term to the end date of this role. You may apply for suitable roles within NS&I or the civil service.
Further information
Please visit our website http://nsandi- for further details about NS&I.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
* UK nationals
* nationals of the Republic of Ireland
* nationals of Commonwealth countries who have the right to work in the UK
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
* individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
* Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .
Apply and further information
This vacancy is part of the Great Place to Work for Veterans initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
* Name : HR Team
* Email :
Recruitment team
* Email :
Further information
The law requires for selection for appointment to the Civil Service is on merit on the basis for fair and open competition as outlined in the Civil Service recruitment principles. If you feel your application has not been treated in accordance with the recruitment principles and you wish to make a complaint, you should contact in the first instance. If you are not satisfied with the response you receive, you can contact the Civil Service Commission