Rock Healthcare are looking for someone who is enthusiastic and a great team player to join our friendly Practice as a Patient Advisor.
In the patient advisor role, you will be front‑of‑house at our primary reception desk and will be responsible for welcoming visitors and managing patient enquiries on a daily basis.
It is crucial to provide outstanding service to all patients, both over the phone and in person, whilst addressing any concerns and minimising complaints to maintain a high level of patient satisfaction.
This vacancy is for 32 hours per week between 08:00 and 18:30, Monday to Friday [5 day working pattern].
Main duties of the job
Your duties will include:
* Checking in and registering patients
* Ordering medications / Prescription processing
* Scheduling appointments
* Coordinating home visits
* Navigating Clinical software systems
Additionally, staff members are expected to participate in monthly Practice meetings, taking minutes and preparing agendas as needed.
About us
RockHealthcare is a long established, forward thinking and dynamic GP Practicecurrently serving around 9,500 patients. We are based at Moorgate Primary CareCentre in Bury.
The site is a modern,purpose-built premises, containing a variety of primary care services to meetthe needs of the local population.
Weare proud to be a teaching Practice for Medical Students, Nursing Students,Health Care Assistants and GP Trainees. Weare committed to the continued development of our teams.
Person Specification
Communcation
* Must have excellent telephone and communication skills.
* Be an excellent problem solver and de escape complaints.
* Be a team player and also be able to work using own initiative.
Experience
* Experience of working in an office environment
* Minimum 1 years experience of working in a GP Practice
* Minute taking experience
Qualifications
* Educated to GCSE standard or equivalent [Mathematics & English]
Previous Experience / Training
* Experience of working with the public in a fast paced environment.
* Microsoft Word and Excel literate.
* Experience in handling a high volume of calls and dealing with a variety of enquiries.
* Familiarity with Emis and Docman;
* Previous history of working in a healthcare setting.
Inter-Personal Skills
* Must be able to work as part of a team and contribution to Practice meetings.
* The successful candidate will be required to present on occasions and take minutes / prepare agendas.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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