Lounges are pretty special places, and what makes them so special are the brilliant people who run them. As Assistant Manager, you'll be supporting the General Manager to maintain that brilliance across the team, delivering 14 great shifts to ensure every customer leaves happy. You'll support the day-to-day running of the Lounge, including rotas, team engagement, and customer feedback. Your standards will be as high as ours, but your approach will be unique to you. You'll be involved in driving sales, team retention, training, customer service, and maintaining high standards. You never settle for second best, and you aim for your Lounge to be the place to go for the local community. This role is demanding, but you know you've got this.
Ideal candidate profile:
* Probably an existing Assistant Manager, Deputy Manager, or Supervisor with experience in restaurants, bars, cafes, or coffee shops.
* Experience working in a bar environment with serving freshly made food and drinks.
* A natural talent and passion for hospitality, with excellent people management skills and a flair for talent spotting.
* Extremely driven and relentless in overcoming challenges.
* Good literacy skills and attention to detail to support reporting on KPIs.
* Excellent communication skills with the ability to build rapport and trust.
* Self-motivated, able to work at pace with limited supervision, even under pressure.
* Strong knowledge of sales building, sales and labour forecasts, paperwork, reporting, recruitment, HR, and NPS.
The Good Stuff:
* Overtime pay for hours worked over contracted hours.
* Staff food on every shift.
* 50% off food and drinks (including alcohol) from day one at all three brands - Lounge, Cosy Club, and Brightside.
* Paid breaks.
* 28 days holiday (including Bank Holidays), pro rata.
* Enhanced maternity and paternity pay after 2 years of service.
* The renowned staff party, Loungefest!
* Competitions and incentives, including all-expenses-paid trips with our suppliers.
* Company pension scheme.
* Long service awards.
* Power over your pay with Wagestream.
* Support via the Licenced Trade Charity.
* Opportunities for personal development and career progression in a fast-growing business.
* Achievable bonuses.
* Tips shared equally based on hours worked.
* Christmas and Boxing Day off!
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