Bottega Veneta Womenswear Brand Specialist
Job Introduction
Job Description
As a Brand Specialist, you are an essential part of a team that delivers the extraordinary to our customers. As a Retail team member and an expert of all things Selfridges, you are fully knowledgeable of everything about the store including the latest events and services that only Selfridges can offer. Based in your department, you will create memorable experiences by understanding reasons to visit for all our customers, as well as deepening relationships and growing your client book, whilst maintaining the highest of retail standards.
As Brand Specialist you will:
1. Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise
2. Excite and motivate other colleagues in your department, by sharing your knowledge of your brand, communicating stories of newness, product exclusives and other info to help drive sales to deliver product knowledge, cascading this information via training
3. Understand the need to take responsibility for tasks that may go beyond the role expectation, spot opportunities to improve business, customer service and retail standards
4. Understand and follow health and safety procedures and security procedures, and play an active role in preventing stock loss
5. Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you
6. Build and develop your own client base. Using your exceptional service skills to nurture customer relationships, that you will maintain through your unique personal service
A bit about you:
7. All over the numbers. You will be set sales, CRM, and NPS targets…to name a few. So even if you haven’t had much first hand exposure to this data, you will have the curiosity and appetite to learn more
8. A great communicator. Passionate about our products as well, this combination will mean you can deliver inspiring brand training to your team
9. Well informed. You will make it your business to know what our competitors are up to
10. Known to be a sales and service expert
11. Collaborative. Your brand partner or contact within our own team will rely on you to keep them informed, whether successes, challenges or customer feedback
12. Approachable. You will be a leader in your department and will be invested in your wider team and on hand for requests, be they queries, coaching support
13. A proud shopkeeper. It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same
14. An example of our values, a trusted and respected colleague
Selfridges