Responsibilities
* Lead HR administration and resourcing teams to deliver accurate, compliant, and efficient processes.
* Oversee end‑to‑end recruitment delivery across all roles, ensuring quality and timeliness.
* Manage HR processes including onboarding, contracts, employee changes, and offboarding.
* Ensure compliance with employment legislation, internal policies, and audit requirements.
* Support hiring managers with workforce planning and recruitment activity.
* Monitor recruitment and HR performance metrics, driving improvements where needed.
* Coaching, developing, and performance managing team members.
* Maintain and improve HR procedures, systems, and controls.
* Work closely with stakeholders across the business to provide guidance and best practice support.
* Manage agency relationships and maintain preferred supplier lists (PSL).
* Identify opportunities to streamline processes, improve efficiency, and reduce operational risk.
* Support recruitment strategy planning and recruitment spend management alongside the Head of Resourcing.
Qualifications
* Proven experience in HR operations and/or people operations management.
* Strong knowledge of employment law and HR compliance, ideally within a regulated sector such as care or education.
* Experience managing recruitment or resourcing delivery functions.
* Demonstrated leadership experience with the ability to coach and develop high‑performing teams.
* Excellent stakeholder management and communication skills.
* Strong organisational skills with a keen eye for detail and quality.
* Experience using HR systems and applicant tracking systems (ATS).
* Ability to drive process improvements and operational efficiencies.
* Experience supporting payroll‑related contractual amendments.
Desirable Skills & Experience
* CIPD Level 5 qualification (or equivalent).
* Previous experience within care, education, or another highly regulated environment.
* Experience managing multiple contract types and legacy contracts.
* Exposure to digitalisation or systems improvement projects within HR/recruitment.
Key Competencies
* Accountability and ownership.
* Leadership and team development.
* Attention to detail and risk awareness.
* Problem‑solving and decision‑making.
* Organisation and prioritisation.
* Continuous improvement mindset.
Applicants must complete thorough pre‑employment checks including an enhanced DBS and, where applicable, overseas criminal record checks.
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