Job Summary
SpaDental is a group of dental practices located throughout the west of England from Shropshire to Cornwall. Our employees enjoy the friendly feel of being in a local practice and the advantages of supervised and considerate management.
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An exciting opportunity has become available for a full-time dental receptionist to work remotely from home with the occasional requirement to work from our practice in Whitchurch Shropshire. The hours to be completed would be 37.5 hours per week to join our established team to provide administrative support. This role also offers the potential for progression to an Assistant Manager position, depending on performance and business needs.
The ideal candidate must be a flexible, friendly, motivated and a forward-thinking individual with excellent people and communication skills. Computer skills and the ability to work under pressure are a must to provide the level of customer service that our patients deserve.
Some experience in a dental field would be advantageous but is not essential as full training will be given.
Your role will include, but will not be limited to:
* Welcoming and assisting patients during their visit to the practice
* Answering telephone calls, emails and contact enquiries from our website platform with efficiency and professionalism following the strict GDPR guidelines
* Scheduling appointments using R4 booking system
* Delivering high-quality administrative support to enhance group efficiency, effectiveness, and occupancy
* Processing patient payments accurately
* Discussing treatment plans with patients in a clear and supportive manner
* Providing administrative support by use of Microsoft teams as a communication method to both the remote and clinical teams across all areas of practice operations
Skills
* Proven medical office experience with a strong understanding of administrative functions.
* Previous medical administrative experience is highly desirable. Dentistry preferred but not essential.
* Excellent organisational skills with a keen attention to detail.
* Strong verbal and written communication skills.
* Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software applications.
* Ability to work independently as well as part of a team in a fast-paced environment.
* A proactive approach to problem-solving with strong decision-making capabilities. If you are an enthusiastic individual looking to contribute to a dynamic team while developing your administrative career, we encourage you to apply for this exciting opportunity
About SpaDental:
* We provide high-quality dental treatment and care to patients across our group by valuing open communication and teamwork to ensure a positive experience for both patients and staff.
* Preventive care is at the heart of our philosophy
* We are proud to be part of a growing group that maintains a strong community focus and patient-first approach
* Our practices are supported by a dedicated remote team to ensure smooth operations and patient satisfaction
Job Type: Full-time
Pay: £12.45 per hour
Expected hours: 37.5 per week
Ability to commute/relocate:
* Whitchurch SY13 1AD: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
* Are you proficient in using Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software applications?
Experience:
* Medical administration: 1 year (preferred)
Work Location: Hybrid remote in Whitchurch SY13 1AD