About The Role
Reporting to: Senior Account Director / Account Director
Fuse is looking for a Senior Account Manager who thrives within a fast-paced agency environment.
Responsibilities
Reporting to the Senior Account Director, you will assist in delivering the Sole & Exclusive experiences and Ticketing & Guest communications solutions for a high-profile client. You and your team will be responsible for delivering once in a lifetime experiences for guests and consumer winners across multiple UEFA Club Competitions as well as general account management. The main day-to-day responsibilities will include, but not limited to:
Ticketing & Systems
Use the existing guest management system to issue invitations and monitor responses and data.
Support enhancements to the online guest management system, ensuring functionality is user‑friendly, efficient, and aligned with sponsor brand guidelines.
Provide system training and support to new users; establish best practices, monitor progress, and guide clients as needed.
Order tickets through UEFA platforms in line with client requirements for each match day, ensuring all deadlines are met.
Allocate tickets accurately and promptly, ensuring all stakeholders and guests receive the correct allocations.
Merchandise
Monitor inventory levels and recommend new items to enhance the guest experience.
Maintain accurate inventory records, conduct audits, and implement strategies to reduce loss or excess stock.
Coordinate logistics with warehouse partners to ensure timely delivery, resolve issues, and communicate updates clearly with stakeholders.
Activation Management
Oversee all aspects of event and promotional activations from planning through to completion, ensuring seamless delivery.
Manage timelines and enforce deadlines for all project milestones.
Develop detailed briefing documents outlining objectives, requirements, and expectations for stakeholders.
Lead briefing sessions with internal teams and partners to ensure alignment on project goals.
Identify and address issues proactively to minimise disruption during planning and execution.
Deliver exceptional guest experiences, consistently upholding company quality standards.
Account & Client Management
Act as a proactive and reliable member of the account team, supporting colleagues at all levels.
Build and maintain strong client relationships, ensuring needs are met with exceptional service.
Work closely with UEFA and TEAM (UEFA's agency) throughout the season, acting as the lead on all activation communications.
Manage multiple match days simultaneously, ensuring deadlines are met and stakeholders remain informed. Maintain accurate project management tools and documentation.
Lead regular internal and client meetings, setting agendas, assigning actions, and ensuring follow‑up.
Manage two junior team members, overseeing workload delivery and supporting their career development.
Gather match day feedback from guests, UEFA, and hosts; prepare reports and end‑of‑season presentations, using insights to inform future recommendations.
Budget & Commercial Management
Collaborate with the client to set realistic budgets for the upcoming season's activations.
Track costs, raise POs, monitor invoice payments, and keep all internal budgets up to date.
Manage end‑of‑season financial reconciliation.
General
Work in and around UEFA match days as required, demonstrating commitment and flexibility.
Identify opportunities to improve processes and enhance operational efficiency.
Support wider event teams across hospitality, production, F&B, logistics, operations, project management, and content.
Foster strong collaboration with internal teams to ensure integrated, high‑quality delivery.
Travel to matches & events throughout the season
Desired Skills & Experiences
Experience in relevant roles
Agency experience ideal, but not essential
Client management experience
Strong relationship building skills
Experience with online guest management systems
Line management experience
Excellent written and verbal communication skills
Process driven
Excellent attention to detail
Strong use of MS Office: Word, Excel, PowerPoint
Ability to multi-task and be solutions focused
A can-do, positive, friendly attitude
UEFA experience ideal but not essential
Experience of working with international clients would be a bonus but not essential
A passion for sport and entertainment
You need to have the ability & willingness to work flexibly, usually in the London office, with occasional UK/International travel, on-site work at events and some weekend work.
This is a full-time role & you must be eligible to work in the UK.
Fuse job descriptions are not intended to be restrictive and are a guideline to the duties in this role.
We are committed to providing comprehensive training & development plans for all team members.
About The Agency
Culturally Connected, Seriously Effective.
A global agency with local expertise, connecting brands to the things that matter most to their audiences in culture through partnerships in sport, music, film & television, gaming & esports. These connections make our clients more memorable - the key to unlocking effectiveness.
Powered by Omnicom Media Group, we bring an extra edge to strategy, execution, and measurement.
Our work has won numerous awards, and the industry frequently recognises our people as top performers in their field. We place great importance on trusted relationships, sound moral judgement, and strong governance, all delivered through transparent processes.
We have a fantastic team of 120 in our London HQ and 300 more across offices worldwide, working with incredible clients, including PepsiCo, Vodafone, Nissan, British Gas, Renault, Enterprise Rent-A-Car, McDonald's, and Just Eat
Follow us @fuse_agency Visit us online. Find us on LinkedIn
Flexible Working
At Omnicom Media Group, we are committed to supporting flexibility for our people while fostering collaboration, innovation, and teamwork. We have a hybrid working model (three days in the office, two working remotely), to ensure that we meet the needs of both our people and our business, balancing the benefits of in-person connections with the flexibility of remote working. Our standard working hours are 9:30 – 17:30, but we offer the ability to flex around core hours of 10:30 – 16:30 to give our people flexibility on how they manage their working day, whether that's in the office or working remotely. For example, you could start work at 8:30 and finish at 16:30 or start at 10:30 and finish at 18:30.
We encourage open conversations between our people and managers to help navigate high-need periods and individual circumstances. Our goal is to create an environment where people feel genuinely supported to do their best - both in their careers and in their lives outside of work.
Be Your Best
We want everyone to make the most of the opportunity to shine and showcase your talents and we are happy to make adjustments in the recruitment process so you can be your best. Please discuss any specific requirements with your dedicated Talent Team member or if you would feel more comfortable, you can email us confidentially at to let us know how we can support you.
Diversity, Equity & Inclusion at OMG
At OMG, our vision is to be an agency where difference is valued and everyone is able to thrive in a culture of equality, inclusion and belonging. We are committed to providing a truly inclusive environment that reflects today's society, where everyone is able to bring their true selves to work, and where diverse voices and backgrounds are valued, heard, and well-represented.
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