QA Manager Worcestershire Monday to Friday, 40 hours per week We’re currently recruiting for a QA Manager to join our team on a permanent basis. This is a key role responsible for maintaining and improving our Quality Management System (QMS) to ensure we consistently deliver best-in-class dairy products. You’ll play a crucial part in driving compliance, supporting continuous improvement, and enabling operational excellence across the site. Key Responsibilities for the QA: Lead and develop the site’s Quality Management System (QMS) Drive a culture of continuous improvement and operational excellence Manage the laboratory and oversee product testing and compliance Support and verify quality control procedures in operations Own and report on quality KPIs, including the Quality Index Lead internal and external audits (e.g. BRC, retailer standards) Build strong relationships with suppliers and customers Identify and reduce waste, and lead CI (Continuous Improvement) initiatives Collaborate across departments to improve site-wide quality standards Provide QMS training and support capability building across the site ✅ What We're Looking For: Previous experience in a Quality Assurance In-depth understanding of QMS, food safety, and compliance Strong communication and influencing skills Experience with A3 problem solving and CI tools Confident managing and preparing for BRC and retailer audits Proficient in MS Word and Excel HACCP Level 4 and Advanced Food Hygiene certification Microbiology knowledge Chilled food experience is highly desirable What You’ll Get in Return: Competitive salary Up to 10% annual bonus 4x life assurance 33 days holiday (including bank holidays) Free, secure on-site car parking Access to Rewards – discounts at 800 online and in-store retailers Be part of a supportive and passionate team delivering products millions enjoy daily If you're a quality-driven food industry professional looking for your next challenge, we’d love to hear from you