IBA Account Handler Your new company An established and forward-thinking insurance brokerage based in London, offering a hybrid working model (typically 2–3 days in the office). This organisation is known for its inclusive culture, commitment to employee development, and vibrant office environment. With a strong focus on flexibility, wellbeing, and career progression, it’s a place where you’re encouraged to shape your role and grow across a wider group. Your new role As an IBA Account Handler, you’ll take charge of a portfolio of client accounts, managing all aspects of Insurance Broking Accounts (IBA) across multiple brands. Your responsibilities will include: Investigating and allocating cash Driving credit control and ensuring timely debt collection Managing payments for claims and return premiums Producing accurate and timely management information (MI) Liaising with internal departments and external stakeholders to resolve queries Preparing and dispatching statements of account ️ Ensuring compliance with FCA CASS 5 Client Money Rules ️ Maintaining accurate ledgers and financial records Identifying potential bad debts and escalating appropriately Building strong relationships to support financial performance This is a detail-driven, client-focused role where your financial acumen and communication skills will be key to success. What you'll need to succeed Previous IBA experience Strong MS Office skills Knowledge of Global XB (preferred) Excellent written and verbal communication Ability to influence stakeholders and resolve queries Professional, resilient, and proactive approach What you'll get in return Competitive salary 10% employer pension contribution (with 5% employee input) Generous annual leave entitlement Private medical insurance Annual bonus scheme Discounts at major retailers, gyms, restaurants, and more ️ Access to wellbeing programs and career development support A lively, inclusive culture with regular social events and recognition initiatives What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4736360