Responsible for the co-ordination and liaison of Technical Sales enquiries within DEEP Manufacturing, acting as the technical interface between the customer and DEEP Manufacturing's internal departments.
The role sits within the Commercial team at DEEP Manufacturing's site in Bristol, UK. Reporting to the Technical Sales & Application Engineer, the successful candidate will be critical in supporting the commercial growth of the business – managing inbound customer enquiries, translating technical requirements into manufacturable solutions using DEEP Manufacturing's DED-Arc (WAAM) capability, and ensuring successful handover to production.
This is a hands-on technical role requiring a strong mechanical and manufacturing engineering background. You will work closely with Technical and Production Teams, own the customer-facing proposal and scoping process, and help drive the business through a fast-growth phase.
Requirements
Technical Interface & Applications Engineering
- Act as the technical point of contact between customers and internal Technical/Production Teams, owning CAD packages, specifications, and manufacturability requirements.
- Translate customer needs into clear internal instructions; identify risks, resolve technical gaps, and support closure of queries to progress orders.
- Evaluate part geometry, materials, and tolerances to assess suitability for DED-Arc manufacture and advise customers accordingly.
- Support solution definition, feasibility discussions, and technical customer queries throughout the pre-sales and bid stages.
- Assist in presenting technical concepts to customers in a clear and engaging way, adapting communication style for both engineering and commercial audiences.
Bid & Proposal Management
- Lead co-ordination and submission of RFQs, tenders, and proposals in response to inbound customer enquiries.
- Collaborate with engineering, product, and operations teams to gather inputs and produce customer-facing proposals, scope write-ups, and costing sheets.
- Ensure proposals are aligned with customer requirements, timelines, and commercial strategy, and facilitate smooth handover for accurate project execution.
- Maintain the Customer Project (CP) pipeline, tracking enquiries from receipt through to proposal delivery, win/loss, and order placement.
Customer & Account Support
- Support account planning and ongoing customer engagement to strengthen long-term relationships.
- Co-ordinate post-sale activities including deployment, commissioning readiness, and service support where required.
- Gather and analyse client feedback to support continuous service improvement and understand evolving customer needs.
- Help ensure customer success, satisfaction, and retention through responsive and technically credible account management.
Commercial & Market Development
- Promote DEEP Manufacturing's DED-Arc capability externally, representing the company at presentations, conferences, and trade shows.
- Support pipeline development by identifying new opportunities and working with the commercial team to mature prospects.
- Maintain strong, accurate records within the CRM and internal tracking systems to support KPI reporting and pipeline visibility.
Qualifications & Experience
Essential
- Degree in Mechanical Engineering, Manufacturing Engineering, Materials Engineering, or a related technical field.
- Proven experience in an Applications Engineering, Technical Sales, or Bid & Proposal role within a mechanical manufacturing or engineering environment.
- Experience in technical sales support, applications engineering, or bid/proposal writing.
- Strong written communication skills, particularly in structured bid and proposal environments.
- Experience with CRM systems and B2B sales processes.
- Office-based at DEEP Manufacturing’s Avonmouth facility, Bristol; candidates must be able to commute to Avonmouth.
- This role does not qualify for company sponsorship – applicants must have the right to work in the UK without employer sponsorship.
Desirable
- Master's degree in a relevant engineering discipline.
- Background in DED-arc, additive manufacturing, robotics, welding, or a related advanced manufacturing technology.
- Familiarity with classification standards and qualification pathways (DNV, API, LR, ABS, ASME) relevant to Oil & Gas or Defence sectors.
- Experience with Oil & Gas, Defence, or Marine project environments
Skills & Knowledge
- Strong mechanical/manufacturing engineering foundation with the ability to interpret constraints, tolerances, GD&T, and translate drawings and specifications into manufacturable scopes.
- Ability to understand and communicate complex technical systems to both technical and non-technical audiences.
- Proficient in CAD (e.g., Autodesk Inventor, Fusion 360) and confident reviewing designs for manufacturability.
- Highly organised with the ability to manage multiple customer projects simultaneously in a fast-paced, scale-up environment.
- Confident communicator under challenge; effective at cross-functional collaboration and prioritising in high-urgency environments.
- Familiarity with Microsoft Office suite; comfortable producing structured technical documents and reports.
Benefits
Salary – Competitve
Bonus – Performance related bonus scheme
Pension - 9% employer contribution with an optional employee contribution
Annual Leave – 25 days, plus statutory holidays
Who we are
DEEP Manufacturing, based in Avonmouth (Bristol) offers advanced manufacturing capabilities and expertise in large-format metal additive manufacturing, rapid prototyping and material testing. Our advanced manufacturing facilities include a state-of-the-art robotics suite, offering 3D printing services and Wire Arc Additive Manufacturing (WAAM) capabilities which means we can deliver manufacturing projects in less time and at lower costs compared to traditional manufacturing processes.
Working at DEEP
We're a team of highly experienced engineering, operations, quality and safety experts, with a funding model that allows us the freedom to think long term and pursue our mission without traditional restraints. We want to drive progress at the forefront of manufacturing and the values we bring to work every day are critical:
Be Curious – Find a better way and ask why not?". Answers are easy, questions are hard – ask original questions and be a curiosity catalyst!
Be Exceptional – It will take the most intelligent, talented and creative people on the planet working together to achieve DEEP's mission. Get it done, be relentless in your pursuit of excellence, and demand excellence from everyone.
Be Fearless – No one has done this on the scale we're doing it before. Impossible things must be done for the first time. We are the team pushing boundaries!
Be Good – Cultivate passion and thrive together. Be safe, take intelligent risks, but never compromise the safety of the team – ever!
At DEEP, we celebrate and embrace diversity and inclusion and strongly believe that the best innovations come from diverse perspectives. We invite applicants from all backgrounds to join us in creating technology that makes a meaningful impact on humanity, our oceans and planet.
