Powered by Water, Driven by Purpose At Bristol Water, we've been serving generations of families since 1846. Ensuring people in our communities have access to healthy water is paramount, which is why we work around the clock testing our water hundreds of times a day. We're proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we're working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife. Whether you're starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career. Ready to make a splash? Join our team today. Wholesale Technical Advisor Bristol Water Customer Hub Like solving problems, working with data and keeping things running behind the scenes? This role is where it all comes together. At Bristol Water, we support businesses across the non-household retail water market - managing data, transactions and relationships that keep services running smoothly. We're looking for a Wholesale Technical Advisor 12 month FTC to join our team - a role that blends customer interaction, systems, data and operations. What you'll be doing Managing retailer and customer requests through multiple systems, ensuring accurate and timely responses. Monitoring and processing market transactions and data updates with the Market Operator. Tracking jobs and coordinating with internal teams to ensure SLA targets are met. Investigating and resolving complex queries across systems and operational teams. Maintaining accurate property and billing records, including updates and corrections. Producing performance reports and supporting continuous improvement of SLAs/OLAs. Building strong relationships with retailers and acting as a key point of contact. Supporting wider Customer Hub activity where required. What we're looking for Strong IT and systems skills, with confidence working across multiple platforms. Analytical mindset with experience using data and spreadsheets to solve problems. Excellent organisation and the ability to prioritise workload effectively. Strong communication skills and a customer-focused approach. Ability to investigate issues and drive them through to resolution. Experience in water, utilities or regulated environments - helpful but not essential. What's in it for you A varied role combining data, systems and customer interaction. The chance to build expertise in the UK retail water market and regulatory environment. A supportive team environment with opportunities to develop technical and operational skills. Competitive salary and benefits within a well-established regional water company. Closing Date: 3rd April Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process. Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness. Our core values, which are essential to our success, are: Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on. Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way. Be the Future - Embrace change. Drive Progress. Own the challenge.