Job Introduction
* Full time
* 40 Hours per week
* Monday to Friday
* Competitive per annum Plus our Sodexo employee benefits package
* Opportunities for professional development
Senior Workplace Lead
Yeovil, BA20 2YB- Full time
**Chatter Line
At Sodexo, we're passionate about our people. We know that our teams are the key to delivering exceptional service and creating meaningful experiences for our clients, customers, and employees.
We are currently seeking a dedicated and dynamic Senior Workplace Lead to join our team and play a key role in driving excellence and innovation.
As a Senior Workplace Lead you'll:
* Ensure contract performance in line with all KPIs and SLAs for the WXI account.
* Act as the primary client contact for workplace services, building strong and trusted relationships.
* Provide leadership and direct line management for the Workplace Experience Managers.
* Manage workplace escalations, ensuring timely resolution and action tracking.
* Oversee the end-to-end delivery of all workplace services on site, ensuring consistency and excellence.
* Drive initiatives that enhance the employee experience and hospitality standards.
* Monitor and manage supplier performance, audits, and compliance tracking across all buildings and contractors.
* Produce accurate data reporting for monthly, quarterly, and business updates.
* Act as the point of contact for building-related escalations and operational issues.
* Collaborate with WEMs to maintain consistency in workplace standards, culture, and service experience.
* Oversee financial management for soft services, ensuring budget compliance and cost efficiency.
What we're looking for:
* Proven experience in workplace operations, facilities management, or hospitality leadership.
* Strong client relationship management and stakeholder engagement skills.
* Demonstrated ability to lead teams and drive performance across multiple locations.
* Skilled in managing supplier contracts, performance reviews, and compliance.
* Strong commercial acumen with experience in financial management and reporting.
* Excellent organisational and problem-solving skills with attention to detail.
* Confident communicator with the ability to influence and collaborate across teams.
* Passionate about delivering exceptional employee and client experiences.
Why Sodexo?:
Working with Sodexo is more than a job; it's a chance to be part of something greater.
Belong in a company and team that values you for you.
Act with purpose and have an impact through your everyday actions.
Thrive in your own way.
We also offer a range of perks, rewards and benefits for our colleagues and their families:
* Unlimited access to an online platform offering wellbeing support
* An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
* Access to a 24hr virtual GP Service
* Sodexo Discounts Scheme, offering great deals 24/7 across popular high street retailers (also open to friends and family)
* Save for your future by becoming a member of the Pension Plan
* Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
* Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
* Sodexo UK and Irelands enhanced benefits and leave policies
A little more about Sodexo:
At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins.
We're a Disability Confident Leader employer. We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
Click here to read more about what we do to promote an inclusive culture.
Ready to be part of something greater?
**Chatter Line
Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications