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The Digital Trade Operations Manager is a pivotal role focused on ensuring the seamless execution of digital trade activities while driving operational excellence. With a dual emphasis on strategic planning and day-to-day digital operations, this role bridges the gap between long-term growth initiatives and the efficient delivery of online customer experiences.
Key Responsibilities:
* Stock Management: Monitor and manage stock levels across the digital business, ensuring timely and accurate stock replenishment
* Demand Forecasting: Develop and implement demand forecasting models using historical data, market trends, and future campaign plans to forecast stock needs and to provide robust order and volume forecasts to feed into the DC teams and Contact Centre to allow capacity planning
* New lines preparation: Working with our third-party DC team to setup new products on their systems far in advance to ensure we can start to sell a product as soon as stock is available
* Data Analysis: Analyse sales and stock data to identify patterns, gaps, and opportunities for optimising stock levels and improving forecasting accuracy
* Collaboration: Work cross-functionally with digital, commercial, DC teams, and supply chain teams to ensure alignment between stock levels, promotional plans, and customer demand
* Process Optimisation: Implement and maintain systems and processes to improve stock turnover rates, reduce dead stock through clearance proposals, and optimise the digital stock replenishment cycle
* Technology & Data Utilisation: Work closely with the tech and data teams to build new processes to improve forecast accuracy and building efficiency into current processes
* Reporting: Prepare regular reports on stock levels, forecast accuracy, and stock performance, providing insights and recommendations for operational improvements
* Risk Management: Identify potential stock-related risks (e.g, supply chain disruptions, demand fluctuations) and propose solutions to help mitigate them
Location:
This role can be based in London or Nuneaton, and is required to travel to our Nuneaton Hub (or London) and occasionally to any other location of H&B. We support flexibility and productivity of our employees by hybrid working arrangements with minimum 2 days presence in the offices.
The Person:
Key Requirements:
* E-commerce and Retail Fundamentals: Strong knowledge of e-commerce principles, digital operations, trade planning cycles and stock management processes
* Automation and Process Optimisation:Familiarity with automation tools and technologies to streamline digital workflows and drive efficiency in operations
* Supply Chain Dynamics: Knowledge of supply chain dynamics, inventory control, and demand planning best practices
* Digital Operations Management:Experience managing end-to-end digital operations, understanding product lifecycle management and operational impact of dynamic digital trade activity
* Forecasting: Proven experience in stock management, inventory forecasting, or supply chain management, in an e-commerce environment. Strong proficiency in forecasting and analytics tools (e.g., Excel, ERP systems, demand planning software).
* Process Improvement: Track record of improving operational efficiency through automation and streamlined processes, with a focus on delivering seamless digital experiences.
* Strategic Planning and Execution: Strong ability to plan and execute trade activities aligned with long-term business objectives, including NPD implementation and demand trade planning.
* Process Management and Automation: Skilled in optimising operational workflows, leveraging automation, and managing complex business processes
* Problem-Solving and Analytical Skills: Excellent analytical and problem-solving skills, with the ability to interpret complex data and translate it into actionable insights.
* Communication and Collaboration: Excellent communication skills for cross-functional collaboration with internal teams and external stakeholders, including DC teams, Supply Chain and Commercial teams
What we offer:
Our Benefits for this role include, but not limited to:
* H&B Employee Discount - 25%
* Bonus
* Pension company contribution
* 33 Days Holiday per year (Inclusive of bank holidays)
* Private Medical Care
* Exclusive benefits, free advice and savings from a range of retailers and providers
* Electric Car Scheme
We're passionate about helping every colleague thrive across all dimensions of wellbeing, and we're committed to having a diverse and inclusive workplace. In line with our EPIC values (Expertise, Pioneering, Inclusive, Caring), we embrace and actively celebrate all our colleagues' unique and varying experiences, backgrounds, identities and cultures - I am me, we are H&B.
Holland & Barrett does not accept unsolicited resumes from search firms/recruiters. Please do not forward resumes to our job alias, employees, or any other company location. Holland & Barrett is not and will not be responsible for any fees if a candidate submitted by a search firm/recruiter unless otherwise agreed with respect to specific open position(s).
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