Night Concierge – Rusacks St Andrews If you are a dependable and dedicated individual with a passion for hospitality, then Rusacks St Andrews has an amazing opportunity for you! Description We exist to create unforgettable experiences for every guest, every time. Whether it’s offering a warm welcome late at night, ensuring the safety and comfort of guests, or providing assistance with those after-hours requests, we take pride in the moments we help create. At the core of everything we do are our REACH People Values: Respect – We treat every guest and colleague with kindness and dignity. Excellence – We go the extra mile in pursuit of outstanding service. Accountability – We take ownership of our actions and follow through on our promises. Cooperation – We work together as one team to deliver the best experience. Honesty – We act with integrity and transparency at all times. How We Do It We believe in teamwork, positivity, and a passion for great service. We empower our people to bring their whole selves to work and treat every interaction with care and respect. What’s the Role? As a Night Concierge at Rusacks St Andrews, you will be the reassuring and professional presence during the overnight hours — maintaining the highest standards of guest service, security, and attention to detail. You will ensure every guest enjoys a safe, comfortable, and memorable stay, no matter what time of day or night. Your responsibilities will include (but are not limited to): Providing a warm, courteous welcome to all late arrivals and assisting with check-ins and departures as required. Handling guest requests efficiently and professionally throughout the night, ensuring prompt resolution of any issues. Monitoring the safety and security of the hotel, carrying out regular patrols and checks in line with procedures. Maintaining awareness of all hotel areas and responding swiftly to any incidents or emergencies. Supporting Front Office operations, including reservations, guest correspondence, and administrative duties. Coordinating with other departments to ensure smooth handover and continuity between day and night teams. Managing wake-up calls, guest deliveries, and transportation arrangements for early departures. Maintaining the presentation and cleanliness of the lobby and public areas overnight. Assisting with overnight auditing or reporting tasks if required. The Person We’re looking for someone who thrives working independently and takes pride in being the go-to person when others rest. Calm, professional, and dependable, you’ll embody the warmth and excellence that define Rusacks St Andrews. The ideal candidate will have: Previous experience in a concierge, night porter, or front-of-house role (preferably in a luxury or boutique hotel). A strong sense of responsibility and professionalism. Excellent communication and problem-solving skills. Confidence in handling guest requests and ensuring safety procedures are followed. A calm, reassuring manner and ability to work effectively under minimal supervision. Good IT and administrative skills, with experience in hotel systems an advantage. Flexibility to work night shifts, weekends, and public holidays as part of a rota. The Perks Generous discounts on accommodation, dining, and leisure across the group Career development and training opportunities Recognition and rewards for high performance Complimentary meals during your shift Free on-site parking Access to retail and leisure discounts and cashback offers Equal Opportunities We are committed to recruitment practices that do not discriminate against any job applicant because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity. We value diverse cultures, ideas, and people as part of our core DNA. Right to Work In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage. About us Marine & Lawn Hotels & Resorts is a collection of bespoke hotels in the world’s most distinguished golfing destinations. Nestled along some of the most coveted courses across the globe, each of our properties offer unforgettable travel experiences inspired in the history and legacy of the once-in-a-lifetime destinations they call home. Here, we invite locals, neighbours, and international travellers alike to embrace the beauty of where land meets sea as they embark upon a journey rooted in service, storytelling, and adventure. For more information visit marineandlawn.com.