Customer Support Advisor Location: Boston, Lincolnshire Hours: Full time, 37.5 hours per week Working days: Tuesday to Saturday, 9:00am to 5:00pm About Pilgrim Foodservice Pilgrim Foodservice is a family-owned business founded in 1980 and based in Boston, Lincolnshire. We are one of the UK’s leading foodservice wholesalers, supplying thousands of independent businesses nationwide. Our customers include restaurants, cafés, schools, care homes and takeaways. We are proud of our reliable service, quality products and long-standing customer relationships. The Role We are looking for a friendly and confident Customer Support Advisor to join our Support Team in Boston. This is a busy, customer-focused role where you will speak to customers daily, take phone orders, resolve queries and help grow accounts by recommending suitable products. You will work closely with drivers, warehouse teams and other departments to ensure customers receive a smooth and reliable service. Key Responsibilities Handle incoming calls and emails professionally and efficiently Take orders and support customers with queries Resolve issues and complaints through to completion Onboard new customers and build strong working relationships Identify opportunities to upsell products and develop accounts Maintain accurate records on internal systems About You At least 1 year’s experience in a customer-facing role (ideally phone-based) Strong spoken and written English Confident, organised and calm under pressure Comfortable speaking with customers and recommending products Positive, team-focused and proactive What We Offer Full time, permanent contract Death in Service benefit (minimum 2x salary) Staff discount across our full product range Christmas loyalty reward – 10% back on what you spend with us to use towards your Christmas shop Above statutory holiday allowance Refer a Friend bonus scheme Wellbeing support through GroceryAid Cycle to Work scheme (save up to 47%) Discounted gym membership Genuine progression opportunities within the business Apply today for immediate consideration.