Head of Service
General Duties and Responsibilities
* 2.1 To contribute to the delivery of performance management to ensure timely, effective and good quality outcomes for children and young people
* 2.2 To directly manage a group of Team Managers and, through them, social work services.
* 2.3 To supervise Team Managers.
* 2.5 To ensure compliance with legal, regulatory and ethical requirements
* 2.9 To develop processes and practice which ensures consultation and engagement with children, young people and their carer's in service planning and delivery
* 2.10 To develop and manage business processes and related relationships such as procurement
* 2.12 To effectively manage resources; meeting demand; developing individuals, monitoring and challenging performance as necessary
* 2.13 To use all recording systems as procedures requires
* 2.14 To be responsible for leading specific service areas that are changeable depending upon business need.
* 2.15 To offer coaching and mentoring across the service as required
* 2.17 Commensurate to the grade of Head of Service to undertake other duties that may arise from time to time as determined by the Assistant Director.
CRITERIA
ESSENTIAL
Education/Qualifications
* Level 5 Diploma in Leadership and Management for Residential Child Care or Equivalent.
Experience
* Within the last five years, worked for at least 2 years in a position relevant to residential care of children.
* For at least 1 year in a role requiring the supervision and management of staff working in a care role.
* Experience in working with children and families who present complex needs.
* Business and management skills to manage the work efficiently and effectively
* Experience of direct work with children and undertaking assessments of need
* Financial experience of managing resources within budget limits to ensure the home is run financially soundly, ensuring the long-term financial viability of the home
* Experience and understanding of undertaking risk assessments and managing risks.
Skills & Ability
e.g. written communication skills, dealing with the public etc.
* Aware of the need to safeguard and protect children from harm and of how social and health issues impacts on family.
* Ability to effectively plan and manage a diverse workload to ensure that deadlines and performance objectives are met. To have a methodical approach in ensuring accurate records are maintained. The ability to prepare assessments and reports.
* Sets clear leadership, direction, objectives and responsibilities, assumes accountability and inspires others by acting with integrity and role models the Values and behaviours set out by BCC.
* To be courteous and respectful to colleagues at all levels.
* Manages, builds and motivates teams, creating a positive environment which encourages open discussion and innovation, supports performance, builds capability and empowers staff. Effectively tackles poor performance.
* Ability to work effectively as part of a team, showing willingness and flexibility in duties undertaken.
* Communicates effectively both verbally and in writing, adopting style to meet the varying needs of audience concerned, particularly to effectively engage with young people and their families.
* Shows respect and understanding of diversity and values individual difference. Treats all people fairly and appropriately regardless of race religious, belief, gender, age, disability, sexual orientation, appearance or position.
Rate of Pay
PAYE: £365.39
Umbrella: £500
Location: Alma Street, Aston, Birmingham, West Midlands, B19 2RL