Are you detail-oriented, organised, and passionate about supporting learners on their apprenticeship journey? CITB is looking for a proactive and customer-focused Apprenticeship Processing Administrator to join our dynamic team.
Role: Apprenticeship Processing Administrator
Location: NCC Scotland, Inchinnan, Scotland, PA4 9RQ
Hours of Work: Full-time
Working Pattern: 35 hours per week, Monday to Friday
Contract: Fixed Term for 6 months
Grade: TM2
Target Salary: £28,784 per annum
What You’ll Be Doing:
* Process candidate records, contracts, and documentation in line with agreed procedures and service standards
* Coordinate key processing stages from registration to completion, ensuring timely and accurate data entry
* Respond to routine queries from internal and external contacts, escalating complex matters as needed
* Maintain accurate records to support audit, compliance, and funding requirements
* Support the team with administrative duties including reports, correspondence, and communications
* Identify and suggest improvements to processes and systems
Your Experience:
Essential:
* Clear and confident communicator — written, verbal, and face-to-face
* Strong attention to detail and accuracy in processing transactions
* Ability to work independently and collaboratively in a structured environment
* Experience using databases and Microsoft Office applications
* Customer-focused with a positive approach to working relationships
* Organised and able to manage workload to meet deadlines
Desirable:
* Experience in a compliance-led or regulated environment
* Familiarity with apprenticeship delivery or educational/training settings
* Ability to interpret and apply policies and procedures to ensure quality outcomes
*For full details, please refer to the Role Profile.
What You’ll Get in Return:
* Free onsite lunch
* Free onsite parking
* 25 days holiday + bank holidays
* 3 additional days Christmas shutdown
* Generous pension scheme (up to 9% employer contribution)
* Life assurance (4x salary)
* 2 paid volunteering days per year
* 24/7 GP Services
* Employee Assistance Programme
Why Join CITB
At CITB, we’re dedicated to supporting the skills and training needs of the construction industry. You’ll be part of a collaborative team that values integrity, continuous improvement, and making a real impact.
Closing Date
Please note that we reserve the right to close the vacancy prior to the stated closing date. Applications will be reviewed on an ongoing basis; therefore, early applications are encouraged to avoid disappointment.
Safer Recruitment
CITB is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people. Candidates must be willing to undergo the requisite pre-employment vetting checks and procedures, including checks with past employers and the Disclosure and Barring Service or Disclosure Scotland. A basic PVG is required for this post.
During the shortlisting process, CITB may consider carrying out an online search on shortlisted candidates as part of its due diligence.