We are looking for an ENTHUSIASTIC and HIGHLY MOTIVATED Customer Service Specialist (also known as a Property Manager) to join our Property Management Team within the Lettings Department in Glasgow. As a Property Manager, you will provide property management and tenancy support services to branches, landlords, and tenants.
What's in it for you as a Property Manager?
* Full training and development opportunities
* Understanding of estate agency business
* Fast-paced, engaging environment
* Regular team meetings
* Full company briefings
* Career progression pathway
Key responsibilities of a Property Manager
* Serve as a central point of contact, managing the resolution of queries from clients and staff
* Coordinate urgent and routine repairs and maintenance
* Liaise with tradespeople and contractors, keeping customers updated
* Organise safety inspections and manage remedial works
* Conduct regular property visits and liaise with landlords
* Assist customers with general tenancy queries
* Conduct weekly partnership calls with colleagues and welcome calls with new customers
* Respond promptly and courteously to communications with landlords, tenants, contractors, and internal partners
* Provide first-class service to maximise customer retention
* Meet personal and team deadlines, maintain service levels, and achieve KPIs
Skills and Experience Required
* Strong customer service skills and confident communication
* Good team player
* Ability to remain calm under pressure
* Excellent negotiation and influencing skills
* Strong planning and organisational skills
* Good analytical abilities
Slater Hogg & Howison is an equal opportunities employer and encourages applications from all qualified candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Don’t meet every requirement? Studies show women and people of colour are less likely to apply unless they meet all qualifications. At Connells Group, we are committed to diversity and inclusion. If you're excited about this role but your experience doesn’t align perfectly, we still encourage you to apply—you might be the right fit for this or other opportunities.
#J-18808-Ljbffr