About the Role
This is a Fixed Term contract for 18 months.
Apprenticeship rates for this post are dependent on age. Please see below for the applicable rates:
Level 2 Apprenticeship Rates
Under 18 years £14,874 per annum
18-20 years £19,600 per annum
21+ years £23,555 per annum
We are looking for a Customer Experience Apprentice tojoin our dynamic team.
We are a friendly and enthusiastic team with a passion for working with a diverse group of people to deliver an outstanding customer experience to our students, visitors, and stakeholders. We take pride in guiding our students on their journey to achieve their aspirations. Our perfect day is to see all our students start their college day with a smile and have fun whilst they learn.
We encourage you to apply as soon as possible, as we may close the vacancy early if we receive a high volume of interest.
What You Will Do
1. Provide an excellent reception service – greet and sign in visitors, issue student ID passes, check ID badges, answer telephone calls and any other admin duties required.
2. Work with the Student Recruitment and Admissions teams, school admin and curriculum to ensure customer service support aspects of enrolment, taster days, open days are logistically managed and supported to offer outstanding service to all potential students, influencers and key stakeholders.
3. To undertake the required administration supporting the school admin team and marketing team.
4. To ensure relevant queries have an appropriately managed handover and post query resolution.
5. Ensuring that the highest level of customer service is delivered consistently to students, staff, stakeholders and external visitors to exceed their expectations on reception.
6. To provide customer service, information and guidance over a number of different contact facilities (calls, webchat, email and face to face).
About You
7. Educated to Level 2 or above in Literacy and Numeracy or a commitment to achieving this within one year of appointment.
8. Relevant Customer Service qualification/training/experience.
9. Proven experience as working on Front of House or customer service setting.
10. Ability to work flexibly across a number of tasks and changing priorities.
Benefits
The group offers a range of excellent benefits, including:
Annual leave:
Curriculum and Management: 44 days plus bank holidays
Curriculum support and business support: 37 days plus bank holidays
Pension schemes with generous employer contributions
Teachers’ Pension Scheme
Local Government Pension Scheme
People’s Pension Scheme
CPD opportunities:
Annual staff conference plus 2 additional staff development days.
Qualifications including PGCE, Apprenticeships, Leadership and Management courses.
Employee wellbeing initiatives: Family Friendly Policies, discounted onsite spa (Printworks) and gym (Park Lane).
Travel and commuting: Discounted travel available through Metro card, Northern Rail, First Bus, Arriva Bus and Cycle to work schemes.
Flexible and hybrid working opportunities: Please speak to the recruiting manager regarding flexible opportunities as these differ between roles.
About Us
Leeds City College is one of the largest further education institutions in the country and is one of the biggest providers of apprenticeships regionally.
We provide a vibrant and diverse learning environment, delivering excellent and innovative education which is supportive, inspiring and life changing. Leeds City College’s values put students first and are at the heart of everything the college does.
We are committed to lifelong learning and investing in our staff. You’ll have access to a broad variety of training and professional development designed to help you continually develop and grow. We offer a wide range of job vacancies, and our large size means there are always exciting opportunities to progress.
Join us on the journey to being the best that we can collectively be for our students, apprentices, staff and our stakeholders.
SAFEGUARDING
At Luminate Education Group we are committed to the safeguarding and welfare of all our students. We expect all our staff and volunteers to share this commitment. All successful applicants will be required to complete mandatory pre-employment checks which include an enhanced DBS check, online checks and must have two satisfactory references.