Description
Join our vibrant team in Jersey as a Customer Experience Representative within our Talk team
As the first point of contact for our customers, you'll have the power to make impactful decisions and deliver exceptional service. We offer an energetic and supportive work environment where your enthusiasm and dedication are truly valued. Plus, we're committed to helping you achieve your career goals.
If you're a tech-savvy, dynamic, and customer-focused individual ready for an exciting new challenge, we want to hear from you
JT is committed to building a diverse and inclusive working environment and JT Family. We will ensure that all individuals are provided reasonable accommodation to participate in job applications, interviews, onboarding processes and beyond. Should you require any support or assistance in making your application, please contact us at
Key Responsibilities
* Provide 1st line customer support by investigating and resolving land line faults, mobile service queries and billing enquiries
* Co-ordinate and administer all new orders and faults
* Monitor progress and offer customers up to date information
* Establish and maintain knowledge and technical expertise on Company products and services
* Receive and deal effectively with customer feedback
Skills, Knowledge and Expertise
* Previous experience in a customer service environment
* Comfortable operating a number of applications/computer systems at the same time
* Ownership of problems / customer issues and responsibility for outcomes
* Attention to detail with accurate recording of information
* Confidently engage with people and build positive working relationships
* Excellent communication skills
Benefits
* 24 days holiday
* Health & Dental Insurance
* Pension Scheme
* Bonus Scheme
* Fully discounted staff services or cash allowance in lieu
* Professional Development
* Recharge Days
JT provide colleagues with an opportunity to embrace flexibility to work the hours that suit them in a location of their choice – office, home or further afield under our Hybrid Working guidelines.
Through our hybrid working initiative we have diversified the ways in which we recruit, which also means that we are now able to support posts in major global locations. The benefits that are listed above are an example of those that we provide in our key locations, if you are applying from outside of these areas, please note that your compensation package might look a little different.
Our main priority is colleague wellbeing, and we hope this offers greater opportunity for a work life balance. We aim to offer this approach to all colleagues across the business, but we recognise that there are certain roles that will need to work in a specific way due to their nature, such as our colleagues working in engineering, our contact centres and our retail outlets. We are actively working with our management teams to increase flexibility wherever we can.
About JT
Founded in 1888, JT (formerly Jersey Telecom) is headquartered in Jersey, Channel Islands, and is the largest local operator. We play a vital role in the Channel Islands' critical infrastructure as well as a growing digital economy and thriving business and financial services sector, providing the robust connectivity essential for these industries.
JT is more than the incumbent telecom provider. We have built strong long-standing strategic partnerships to deliver world-class products and services. Our expertise ensures exceptional customer experiences and new revenue-generating services, making us a preferred provider globally.
In 2018, JT became the world's first telecom company to offer fibre-to-the-home and businesses for 100% of all broadband users, topping global broadband speed charts.
Our commitment to innovation continued in 2023 with the announcement of a major network transformation across the Channel Islands, incorporating Ericsson's advanced energy-efficient technologies. Our next-generation network programme includes the launch of 5G, enhancing global connectivity and customer experiences, while future-proofing our network.
In recent years JT has pursued a successful strategy of international diversification, the growth of which has enabled it to reinvest global revenues back into its domestic markets with a significant proportion of revenues now coming from international operations. With one of the most extensive roaming networks, JT offers coverage across the world through over 500 global roaming partners.
JT has evolved from a government-owned telecom provider into a global Digital Infrastructure provider, positioning Jersey as one of the fastest jurisdictions in the world and a hub for tech startups and the financial services industry.