This job opportunity has been provided by Reed.co.uk
RMA Inspector and After Sales Support Executive
We are seeking a dedicated and professional to join our team, offering exceptional customer support to all of our customers across our brands.
As an RMA Inspector & After Sales Support Executive, you will be at the forefront of responding directly to customers technical enquiries, offering them the correct information to offer a first time resolution.
This is an exciting opportunity to work within our growing team in our new offices in Marlow! We will offer a work from home option (which is to be agreed directly with your line manager upon successful completion of your training).
As part of working for TTi, we offer many exciting benefits! It’s our people that are crucial to the success of our business and therefore we offer a vast range of comprehensive benefits to our team.
* Free on-site parking at the office
* A non-contractual work from home option (ideally on successful completion of first 3 months of employment)
* 25 days holiday bank holidays
* Private Medical & Dental Insurance
* Group Life Assurance Benefits
* Discounted Milwaukee and Ryobi products
* Access to our TTi Benefits Hub which includes discounts with many high street retailers
* Support towards Eye Sight Tests for DSE use
* On-site 3rd party restaurant and coffee shop in our offices
As well as the above benefits, the wellbeing of our employees is of utmost importance to us and we offer an Employee Assistance Programme, giving employees access to a confidential helpline 24/7.
Main Responsibilities:
* Undertake regular, RMA inspections within key stakeholders, carrying out thorough assessment of customers product returns at 3rd party premises. Ensuring all HSE guidance is adhered to
* Offer a best in class Customer Support function to all our customers, with a drive to seek a first time resolution
* Develop and nurture professional relationships with all Service Centre agents, dealers, and key stakeholders
* Take ownership for all customer interactions
* Authorisation of product collections and arranging repairs under Guarantee
* Identify opportunities for the business to be cost-effective and seek out opportunities to drive efficiency, enhancing Operational Excellence
* Adapt a flexible approach to help support departmental projects from concept to delivery
* Strive to improve knowledge on new products, and own personal development
* Willingness to travel to parts of the UK when the need may arise
* While on-site conducting an RMA inspection, you will perform a thorough assessment of the customer's warranty return
* Any ad hoc duties as required by your line manager
Skills/Experience Required:
* At least 1 years’ experience proven experience in customer service or sales support roles, demonstrating the ability to handle customer inquiries and resolution
* Ability to quickly identify issues and provide effective solutions to customer problems
* Efficiently manage time to handle multiple customer inquiries and tasks simultaneously
* Excellent verbal and written communication to interact effectively with customers and internal teams
* Experience working on CRM systems
* Proficient with the Microsoft Office package
* Strong data entry, typing and analytical skills
* Ability to professionally manage key working relationships across the business
* Effective in working within a team environment and collaborating with colleagues
* Ability to develop trust and work autonomously in supporting customers
* A full UK driving license is required for this role
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