Willow Tree Surgery is looking for a friendly, organised, and professional Receptionist to join our busy GP practice team on a full-time basis of 37.5 hours per week, working shifts covering between 08:00 and 18:30. This is an important front-facing role where you will provide excellent customer service to patients and support the smooth day-to-day running of the practice. The successful candidate will act as a key point of contact for patients and will work closely with GPs, nursing staff, and the wider administrative team to ensure enquiries are handled efficiently, accurately, and courteously. Key Responsibilities * Greeting patients and visitors in a welcoming and professional manner * Responding to patient enquiries both in person and over the telephone * Booking appointments, recalls, and managing appointment systems * Handling urgent appointment requests appropriately * Processing repeat prescription requests in line with practice policies * Managing requests for prescription collection and medication queries * Recording and distributing documentation accurately and promptly * Accepting payments for private services and issuing receipts * Entering home visit requests and escalating where appropriate * Maintaining patient confidentiality at all times * Working collaboratively with clinical and administrative staff * Ensuring the reception area and surgery premises remain tidy...