Job Overview
Join a Market-Leading Team Making a Real Impact. Think the AA is just about roadside assistance? Think again. As one of the UK’s most trusted brands, we offer a wide range of services from Home and Motor Insurance to Financial Services, Driver Training, and Car Care. Our mission is to keep Britain moving, and we’re looking for passionate professionals to help us do just that.
Location: Melton Mowbray (hybrid 3x per week in the office), Employment Type: Full time - permanent, Hours: 37.5 hours per week.
Job Description
This is your chance to make a meaningful difference in a market-leading company, while advancing your career in a dynamic, collaborative, and supportive environment. You’ll be a driving force in shaping outcomes for both our customers and the business.
As a Senior Large Loss Handler, you’ll be at the forefront of some of the most complex and high-value motor personal injury claims in our company. This is more than just case management—it’s about making a real difference for our customers and the business.
Responsibilities
* Leading Complex Investigations: You’ll take ownership of intricate personal injury claims, applying your expertise to assess liability, quantum, and indemnity with precision and care.
* Building Reinsurer Relationships: Play a key role in managing reinsurer-reportable claims, supporting audits and contributing to presentations that showcase our expertise.
* Driving Strategic Outcomes: Use your commercial insight and tactical thinking to resolve claims efficiently, balancing cost, speed, and fairness.
* Owning Your Portfolio: Manage your caseload proactively, staying ahead of deadlines and service level agreements while maintaining full control of each claim’s lifecycle.
* Negotiating with Confidence: Engage with third parties to secure fair and cost-effective settlements using your negotiation skills to protect both customer interests and business outcomes.
Requirements
* Extensive motor insurance claims handling experience.
* Proven success managing personal injury claims valued between £500k–£1m.
* Strong understanding of litigation, Civil Procedure Rules, and rehabilitation codes.
* Commercial awareness and sound decision-making skills.
Benefits
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
* 25 days annual leave plus bank holidays + holiday buying scheme.
* Worksave pension scheme with up to 7% employer contribution.
* Free AA breakdown membership from Day 1 plus 50% discount for family and friends.
* Discounts on AA products including car and home insurance.
* Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more.
* Company funded life assurance.
* Diverse learning and development opportunities to support you to progress in your career.
* Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family.
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong.
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