Job Summary
We are looking for a Duty Manager who thrives in fast‑paced, creative environments and brings both professionalism and personality to the role. Experience leading a team in a cultural or live performance setting; organised, communicative, and committed.
Job Details
* Salary: £16,200 per year (pro rata, based on a full‑time salary of £27,000)
* Contract: Part Time, Permanent
* Work Hours: 24 hours per week
* Overtime – Any additional hours worked beyond the contracted 24 hours per week will be paid at the overtime hourly rate as agreed with management
* Annual Leave: 17 days per year (including bank holidays), pro rata based on a full‑time entitlement of 29 days
* Responsible to: General Manager
* Responsible for: Front of House Team
* Full Job Description: can be downloaded from our Careers page here: https://www.sevendialsplayhouse.co.uk/about/vacancies
Job Requirements
* Previous duty management or supervisory experience in a Front of House environment, ideally within a theatre or arts space
* Excellent organisational, time management, and prioritisation skills; able to work calmly under pressure and adapt to changing demands
* Strong written and verbal communication skills
* Proven customer service skills and a commitment to delivering an excellent audience experience
* Ability to exercise initiative, take responsibility, and resolve issues independently
* Collaborative, proactive, and solution‑focused, with excellent attention to detail and reliability
* Flexible in relation to duties and working hours, including evenings and weekends, responding to organisational needs
* Knowledge of Health & Safety legislation and procedures
* Competent in basic IT applications and experience with Box Office ticketing system
Job Responsibilities
* Building Operations: Act as keyholder, ensuring the building is safe, clean, compliant, and ready for shows, hires, and events. Report maintenance issues and support sustainability initiatives
* Show Operations: Lead FOH staff, oversee bar, ticketing, and merchandise, manage incidents, liaise with hires and teams, and maintain public spaces
* Staff Leadership: Supervise, train, and motivate FOH team, prepare rotas, and uphold professional standards
* Customer Service: Deliver excellent audience, artist, and visitor experiences, handling queries and complaints effectively
* Finance & Administration: Reconcile sales, manage stock, record staff hours, and support financial reporting
* Health & Safety: Ensure compliance with safety, fire, licensing, and accessibility procedures, conducting risk assessments and emergency response
Full Job Description Here: https://www.sevendialsplayhouse.co.uk/about/vacancies
Contact for more info: chantal@sevendialsplayhouse.co.uk
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