Job Description
Technical Claims Manager
📍 Central London | 💼 £60,000–£70,000 | 🏠Hybrid (1–2 days/week, travel expensed)
Are you a claims professional who wants to shape strategy, improve customer journeys, and influence product design — not just process claims?
A fast-growing travel insurance intermediary, backed by a leading private equity firm is hiring a Technical Claims Manager to drive insight, strategy, and innovation across their claims proposition.
What you’ll be doing:
You’ll work closely with product, pricing, and underwriting teams, taking ownership of:
* Claims MI & Insight: Analyse claims data, spot trends, and present insight to senior leadership
* Claims Strategy: Inform pricing, cost containment, and claims management approaches
* Customer Journey & Product: Identify pain points and opportunities for new offerings under Consumer Duty principles
* Policy & Case Management: Support better stakeholder reporting, case handling, and wording improvements
What they’re looking for:
1. Strong experience in claims — ideally with exposure to insight, reporting, strategy, or policy
2. Travel insuran...