Job Description
*** Please note this is a 14 month FTC***
Your role as a Property Administrator
* Deal with all issues efficiently and cost effectively ensuring a high level of customer satisfaction is achieved.
* Answer telephone calls from the houses, to ensure maximum first time pick up and effectively question managers to determine service/repair issues, background of problems and necessary response time.
* Supporting colleagues to hit team target of 85% calls answered.
* Manage customer expectation, and control business criticality for the business unit.
* Effectively manage chasing jobs, ensuring all appropriate details relating to house issues/orders are input onto Pulse system via call notes, to maintain an effective audit trail.
What you’ll bring…
* Customer focused and service quality approach
* Excellent telephone communication skills
* Effective listening and questioning skills
* System skills
* Outstanding work planning skills and the ability to manage conflicting priorities and achieve within tight deadlines
Additional Information
We’re all about rewarding our team’s hard work, that’s why…
You’ll receive a competitive salary, pension contribution as well as:
* The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
* Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
* Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
* Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank.
* Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn £1,500 for referring them!
* Wagestream – access your wage before payday for when life happens.
* Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…