Microsoft 365 Support and Development Officer
This post is being offered as a secondment opportunity only. If you wish to apply, you must have your line manager's approval before making an application. This post is for a fixed secondment period but may be extended or made permanent at the end of the secondment period depending on available funding and business requirement.
As a member of the Digital Transformation team, the individual in this role will be responsible for collecting requirements from stakeholders and aiding the organisation in reaching its strategic goals. This will involve following appropriate software development methodologies and industry best practices. The position will also involve personal development to offer technical assistance for products and creating fundamental solutions using Power Apps, PowerBI, Power Automate, and SharePoint. The role will provide Line Management for our M365 SharePoint Administrators.
Main duties of the job
* To support the design, development, and administration of the HEIW M365 applications and services for which HEIW is responsible.
* Take the lead in collecting solution requirements from stakeholders and documenting them in accordance with industry best practices and standards.
* To provide advice, support, and training to the organisation on M365 solutions and applications.
* Produce technical, operational and implementation documentation to assist in the deployment and ongoing maintenance of applications and systems.
About us
Health Education and Improvement Wales (HEIW) is the strategic workforce body for NHS Wales with statutory functions that include education and training, workforce planning, workforce development and transformation, leadership and succession planning, and careers. Our purpose is to develop a workforce that delivers excellent care to patients/service users and excellent population health. We are a Special Health Authority working closely with our partners; Social Care Wales, education providers, professional and regulatory bodies and Welsh Government.
HEIW's is committed to developing an internal culture of choice. Our Values reflect our thoughts, feelings and beliefs in how we will, and will not, behave and treat others:
- Respect for All in every contact we have with others,
- Ideas that Improve: Harnessing creativity and continuously innovating, evaluating and improving,
- Together as a Team: Working with colleagues across NHS Wales and with partner organisations.
HEIW received the HPMA Award for Employee Engagement in 2019.
What you can expect:
- a corporate induction and 90 day Welcome itinerary,
- a meaningful values based performance appraisal process,
- the opportunity to impact upon health and social care services and the lives and wellbeing of the people of Wales.
Many of our colleagues and stakeholders have commented on the buzz and atmosphere we create by working together as "One HEIW Team". Do you want to join that team?
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications and Knowledge
* Educated to Degree level in a relevant discipline or equivalent experience
* Evidence of continuous professional development
* Understanding of systems analysis and design methodologies
* Working knowledge of current industry standards for best practice in systems and software development and version control
* Project Management Qualification or equivalent experience
* Working knowledge of digital accessibility requirements
Experience
* Experience in the Microsoft 365 platform and solutions on any of these areas: SharePoint Online, MS Forms, MS Teams, or MS Planner
* Demonstratable experience in a Line Management or Supervisory role.
* A willingness to develop technical skills for the Power Platform (PowerApps, Power Automate and Power BI).
* Demonstratable proficiency in generating and overseeing documentation.
* Experience in using compassionate leadership to support the development of those you Line Manage
* Background of working within the health or public sector.
Skills and Attributes
* Able to learn new technologies and software systems quickly through both self-study and professional courses.
* Developed communicative skills with the ability to build relationships at all levels.
* Ability to analyse complex issues to identify solutions to underlying problems.
* Ability to demonstrate tact and diplomacy when dealing with stakeholders who have competing requirements.
* Welsh Speaker (Level 1) or willingness to work towards.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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