Operations Manager Soft Services Team Operations | Contract type Full Time Permanent About Mitie Mitie Ireland is a leading facilities management, consultancy and professional services company. We offer a range of specialist services including technical services, security, cleaning, industrial cleaning, energy and sustainability, and professional consultancy. Our breadth and depth of services and expertise means that we can help to increase efficiencies, reduce costs, increase sustainability, and improve performance for our clients. We work with a wide range of private and public clients to create great work environments. At the 2025 Facilities Management Awards, our outstanding work was recognised with awards for Client and Service Provider, Best People Development and Excellence in Health & Safety. Mitie Ireland also won Facilities Management Company of the Year at the recent Chambers Ireland in Business Awards 2024. Mitie have been awarded the IBEC Keep Well Mark in and 2025 for our commitment to employee wellbeing and we have also been named in the Top 100 Employers for Wellbeing in Ireland. Mitie were the first FM company to achieve the Keep Well mark for employee wellbeing. We are proud of our diverse workforce and recognise our people through several reward and recognition schemes, as well as through our learning and tailored personal development. We are Mitie, the future of high-performing places. An overview: This is a fantastic opportunity for an experienced Operations Manager to join our team. We offer excellent benefits as well as people driven culture. Key responsibilities: Develop and maintain an effective client relationship ensuring that regular liaison is maintained and that standards, audits, KPIs, SLAs and management reports reflect the standard of service to their optimum and in line with customer expectation. Deliver all P&L targets and look to grow YOY revenue with additional service lines and projects. Ensure contract retention is maximised. Produce costing sheets for contract annual reviews, operational amendments, new business (not within the sales criteria) and additional sites/services to existing contracts in accordance with the company pricing policy and sign off procedures. Delivering out-sourced cleaning facilities services to our client Optimise opportunities for additional works (scope works, price and submit quotes as required) Business development on existing contracts such as self-delivery of more soft services, consumables etc. Support business development regarding surveys, pricing, meeting prospective clients. Take full accountability of the financial budget to ensure profitable returns to the business and best value to the client. To successfully manage and lead the regional team whilst ensuring the growth and profitable operation of the area. Manage conflict & resolve service provision. Responsible for signing off for payment of supplier invoices. To provide a safe working environment for our employees on client sites & to co-operate & co-ordinate with clients on site health & safety matters. Motivate MITIE management team, train, supervise and organise replacement cover where required. Monitor attendance, sick leave, holiday requests, and time sheets. Agree any training needs and free up staff accordingly. Undertake performance management of staff under your control, performance manage as necessary. Consult with HR on disciplinary issues for guidance and common understanding / approach. Review applications, interview and select new recruits as and when approved and required. Implement a positive health and safety culture. About you: Substantial practical experience in Facilities Management or related sector with proven success in an operational management position with customer satisfaction, line management and budget control responsibility. Experience managing admin buildings and / or relatable experience within the retail / multisite sector. Experience in delivering out-sourced facilities is desirable. Background in cleaning / FM industry. Financial Management experience previous P&L management experience. Strong People Management experience is a must. A positive leader, who engages and brings people with them. Acts as a coach / leader Vs a line manager. Is self-aware, open to change and feedback to improve relationships. Be able to lead the onsite teams, challenge and positively influence their input to the sites, specifically front of house, cleaning, facilities assistants. Have excellent computer software skills. Diploma or Degree in Facilities Management, Business Management or Related theme This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. It does not attempt to detail every activity, and should be utilised as a general guide, detailing the minimum requirements and responsibilities of the position. Specific tasks and objectives will be agreed with the post holder following the appraisal process and on an as and when required basis throughout the post holder's period of employment. Mitie is an equal opportunity employer