Overview
We are currently recruiting on behalf of a leading UK organisation for Customer Support Agents. This Customer Service Agent position is an 8 week contract working from home with £13.19 per hour on offer. You will be working Monday - Friday 9am - 5pm and will be expected to undergo a DBS Check.
Responsibilities
* As a Customer Service Agent you will be the first point of contact for patients, families, and professionals, providing telephone, email and live chat support. This role is all about delivering a supportive, seamless and high-quality patient experience with the following responsibilities
* Handling inbound queries with empathy and professionalism
* Booking clinical appointments and managing patient journeys
* Accurately updating and maintaining patient records (using Salesforce)
* Escalating any safeguarding or service issues as required
* Working collaboratively within a close-knit and supportive team
Qualifications / Skills
* Previous experience working as a Customer Service Agent or Customer Service Advisor
* Professional, empathetic and organised
* Ability to handle sensitive conversations with empathy
* Confident with computer systems and managing confidential data
* Excellent communication and organisational skills
How to apply
If you would like to hear more about this Customer Service Agent role please apply today
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