Job description
Temporary, Casual part time Business Support Assistant required at Coleraine Leisure Centre
Main Purpose of Post
1. Ensure effective, efficient and positive first point of contact for customers, working within and across the Sport and Wellbeing Service Unit in order to meet customer needs, general confidentiality and service needs.
2. Responsible for carrying out day to day front of house duties for the service and designated facilities to a high standard whilst adhering to all financial management, health, safety, customer service, and operational procedure, policies and practices.
MAIN DUTIES AND RESPONSIBILITIES
3. As the first point of contact for users entering the facilities, provide high standards of customer service and engagement at all times including dealing with customer complaints and feeding back information to Service Managers
4. Undertake general front of house duties including providing information and answering queries, processing sales and transactions including centre membership sales, course enrolments, taking class and all in-house and outside facilities room bookings and controlling facility admission.
5. Provide a range of front of desk customer services including assessing and addressing customer queries/complaints, taking messages and directing calls and enquiries to relevant departments.
6. Assist the Business Support Manager to review, design and improve front line systems and procedures for the effective delivery of customer services.
7. Accountable for all day to day financial management of the facility including reconciliation and security of shift monies and adherence to all financial management procedures including discrepancy reporting, refund authorisations and lodgement processors.
8. Use of ICT systems/databases including associated tasks for the following (this list is not exhaustive); on-line bookings, billing and payment records. Also use the management booking systems for Community Centres, sports facilities etc. (to include the Legend Club Management System).
9. Undertake general administrative functions including, paying off invoices, collation of reports, data input and processing, recording of lost property, and adhere to the, normal operating and emergency procedures as required.
10. Assist management or designated officer in all aspects of implementing, maintaining and improving secondary spend options for the facility including replenishment and re-ordering of stock and undertaking regular stock takes as directed.
11. Have excellent knowledge of the facilities and service activities, memberships, promotions and prices and proactively up and cross -sell these when possible, ensuring all public information is available, relevant and presented professionally.
12. Ensure the front of house area is clean, safe and presentable at all times and undertake regular housekeeping checks and duties as required. To correct, when necessary, any housekeeping / potential health and safety risks and log and report all incidents/accidents in accordance with reporting procedures.
Essential Criteria
13. Five GCSE's (Grade A-C) or equivalent including Mathematics and English
14. One years experience of working with the public in a service Industry
15. One years knowledge of Microsoft Office Products to include Excel, Word, Access, PowerPoint and a front desk booking system
16. One years experience in handling cash and cash reconciliation