Service Delivery Field Engineer – Autos on Show Hybrid, Rockingham (plus travel to sites required 2-3 times per week) £30,000 to £36,000 plus company car 37.5 hours per week – Monday to Friday An exciting opportunity has arisen within a rapidly growing software company. Working with some of the world’s best-known companies, as a Service Delivery Field Engineer, your primary role will be to manage a support work queue and be responsible for maintenance on the offsite production environment. AutosOnShow was established in 2010 and is a successful global software development company providing video and imaging solutions to a number of clients across the automotive industry. Expanding into global markets, the business is going through a period of rapid growth and expansion and has won numerous awards for its video and imaging solutions including Microsoft Innovation of the Year Award and Retail Week Digital Excellence Award. Key responsibilities Communicate with customers and users via phone and email and face to face to demonstrate, troubleshoot and diagnose issues Troubleshoot technical issues using remote tools and gather diagnostic information Writing and updating support cases on a ticketing system Writing and updating feature requests and bug reports for the development team Creating and updating internal documentation and wiki guides Visiting customers sites to carry out break fix within AutosOnShow imagery studios Key skills Experience working within a support department Great verbal and written communication skills both with customers and other team members Proficient with Microsoft office package Basic TCP/IP networking knowledge, Gateways, Subnet masks, DNS Windows Operating System desktop administration Working experience of SQL statements Desktop administration The ability to work well in a team or as an individual The ability to work at height Advantageous but not essential: Experience of IOS operating system Experience of the following Filezila jsn formatting TeamViewer We have an open and inclusive culture where we embrace opportunities and celebrate achievements. The position comes with a competitive salary, excellent benefits and a fun and dynamic work culture with regular social activities and events. The variation of what we do to stay current in the evolving software industry throws up new challenges each and every day. If you have an interest in the fast paced and changing world of apps and software development, please apply now. We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible. Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability. INDLP